Skill Kit – Tech Assist

[sanjaygupta]

Skill Kit – Tech Assist

Operational disruptions and equipment failures can lead to costly downtime, inefficient repairs, and knowledge gaps between technicians. Work4Flow’s Tech Assist is designed to transform OT incident resolution by acting as an intelligent, real-time troubleshooting assistant.

Powered by Generative AI (GenAI), Nvidia Microservice (nv-ingest), AWS Bedrock Claude 3.5 Sonnet, and ServiceNow’s Now Assist GPT-3.5, Tech Assist ensures technicians receive step-by-step guidance to resolve issues faster while maintaining operational efficiency and compliance.

The Challenge in OT Incident Management

• Inconsistent troubleshooting – Lack of standardized guidance leads to delays and repeated failures.

• Knowledge retention issues – Critical expertise is often siloed, making it difficult to train new technicians.

• High downtime costs – Slow resolutions lead to operational disruptions and lost revenue.
  

Without a streamlined solution, organizations struggle to optimize troubleshooting, minimize disruptions, and retain critical knowledge.

How Tech Assist Works

Tech Assist acts as an AI-driven Q&A assistant that delivers accurate and context-aware responses to technicians by leveraging historical incident data and advanced AI models.

Key Features

1. Intelligent Incident Resolution

• Captures incident details and queries an LLM to generate precise troubleshooting steps.

• Suggests spare parts, tools, and step-by-step instructions for efficient resolution.

2. Context-Aware Responses

• Retains history of previous interactions to provide continuous, relevant guidance.

• Ensures AI-generated suggestions align with technician workflows and safety protocols.

3. Multi-Model AI Integration

• Supports Nvidia Microservice, AWS Bedrock Claude 3.5 Sonnet, Now Assist GPT-3.5, and ServiceNow Skill Kit AI models.

• Delivers AI-powered assistance tailored to Operational Technology (OT) environments.

Business Impact

By deploying Tech Assist, organizations can:

• Reduce downtime – AI-powered troubleshooting enables faster resolutions.

• Enhance compliance – Standardized repair processes ensure adherence to safety protocols.

• Retain and transfer knowledge – AI-driven insights allow organizations to capture and reuse valuable expertise.

 

Why Work4Flow?

At Work4Flow, we specialize in AI-driven ServiceNow solutions that enhance operational efficiency and streamline service management.

• Deep AI & ServiceNow Expertise – Trusted ServiceNow Build Partner with expertise in AI-powered IT and OT solutions.

• Industry Leaders in Now Assist – Implemented Now Assist AI for top global enterprises.

• Proven Impact – Delivered AI-driven workflow optimizations for Rivian, Stellantis, Orange, and more.

Ready to Optimize OT Incident Management?

• Contact Work4Flow to integrate AI-powered OT incident resolution into your ServiceNow platform.

Operational efficiency starts with smarter, AI-driven troubleshooting. Let’s get started.

Feel free to drop your questions, insights, or feedback in the comments below: I’m looking forward to the discussion!

Kind Regards,
Sanjay K. Gupta
CEO, Work4Flow
https://www.work4flow.com/