Translations for HR tasks

[ChunjiJ]

I have a question I'd like to consult about. Following the documentation below, https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resourc... I configured the system to allow employees to view the short descriptions and descriptions of their HR tasks in their preferred language, such as Chinese. However, after completing the setup, I discovered that employees whose preferred language is English are also seeing the HR tasks displayed in Chinese. May I ask why this is happening? I appreciate everyone's support and answers. Thank you.

[vignesh parthib]

Hi @ChunjiJ 

When you configure HR task translations in ServiceNow, you use the Translated Text table or sys_translated_text records, which allow you to provide translations for fields like Short Description and Description.

If Chinese was entered directly into the base field (instead of using a translated record), then all users — regardless of language — will see Chinese, because the system thinks that Chinese is the "default" value.

Note: 

Sometimes browser or session caching can interfere — try logging in via incognito or clearing cache.

Thanks,
Vignesh
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