Unable to add a report to a dashboard from the "Add to Dashboard" option, xanadu version

[BasmaKassem]

Hi, 

I'm unable to add a report to a dashboard from the edit view of the report via "Add to Dashboard" option, I'm able to add it from the dashboard directly though, I'm using xanadu version, bearing in mind that I have both report admin and dashboard admin roles, also, I'm the owner of the report and the dashboard, they're on the Global scope, something is different between classic dashboards and Platform Analytics dashboards I cannot figure out, can someone help me understand this and overcome it, please?

[J Siva]

Hi @BasmaKassem 
Could you share more info/snaps? PFB the ServiceNow product documentation link, which provides guidance on adding data visualizations to dashboards.

https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/reporting/task/add-dv-new-db...
Regards,
Siva

[BasmaKassem]

yes sure, please see the attached screenshots

1. from the report Add to dashboard option (dashboard name is not coming)

2. from dashboard edit mode (add a new element >> visualization)

[J Siva]

@BasmaKassem 

You can add only data visualisations to the platform analytics dashboard not the classic reports.

As Robert mentioned, currently ServiceNow has two types of reporting, data visualisation and classic reports.

Check out the below youtube video to get more information on Platform Analytics reports & dashboards.

https://youtube.com/playlist?list=PLkGSnjw5y2U4sdBCFzTHAos33zYCsB_Gj&si=naiO4iDpNi0z8F2W

Regards,

Siva

[Robert H]

Hello @BasmaKassem ,

It looks like you are trying to add a "classic" Report to a Platform Analytics dashboard from the "classic" Report Designer UI. This older UI can only add reports to "classic" dashboards.

ServiceNow has two different reporting solutions that work with different elements:

Classic Reports and Dashboards

vs.

Platform Analytics Visualizations and Dashboards.

They are not compatible with each other, but you can migrate the "classic" elements to Platform Analytics elements.

Regards,

Robert