PDI not waking from hibernation

[Jason Tarka]

Hello,

I have been trying to access my PDI for the past week, but each time I try I receive a message stating that the environment was unable to be woken up.  Refreshing the instance via the developer panel also does not have any effect.

Are there any other steps available to restore access to my PDI?

Any help or suggestions would be greatly appreciated.

Thank you in advance.

[J Siva · Accepted solution]

Hi @Jason Tarka 
This issue has been highlighted by other community members as well. Unfortunately, ServiceNow doesn't provide direct support for PDIs. Since your instance has been inactive for the past week, you need to terminate your current instance and request a new one.
Regards,
Siva