What are the “Keys” shown on the new Now Learning profile dashboard?

[Marcos Gianoni]

Hi everyone,

I noticed that the updated Now Learning (ServiceNow University) profile dashboard now displays both Points and Keys. While I understand how points work in terms of earning through course completions and activities, I’m unsure about the role and purpose of the Keys.

• What do the “Keys” represent?

• How are they earned?

• Do they unlock specific achievements, levels, or content?

• Are they tied to certifications, challenges, or some other form of engagement?

I couldn’t find any documentation on this yet. If anyone has insights or an official reference, I’d really appreciate it.

Thanks in advance!

[AshishKM]

Hi @Marcos Gianoni ,

Please refer this KB for more details.

https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources/getting-star...

-Thanks,

AshishKM

[SC15 · Accepted solution]

@Marcos Gianoni , Good question. Keys are given to a person when they:

- complete a mainline certification

- become 'rising star' or 'community mvp' in Servicenow community

- have 100 solutions accepted in Servicenow community

- are CTA or CMA

Hopefully this answers your query about what are these keys and how to achieve them.

If you find this response helpful please mark it as 'helpful' and 'solved' so that others can also see this response about keys. Thanks.