Digitise, modernize, and speed up the delivery of government services
The Washington D.C. release for Public Sector Digital Services brings substantial updates and enhancements to the License and Permit Playbook, providing Governments the ability to simplify and modernize the delivery of licenses and permits.
Enable a frictionless experience for agencies and citizens
License & Permit Playbook: This purpose-built playbook helps digitize processes, accelerate the delivery of Licenses and Permits and improve agent and customer experiences. Intelligent process orchestration, streamlined workflows, intuitive interfaces, and powerful features improve transparency and efficiency in government. Deploying this customized playbook can mean digitized applications, swift and consistent application processing, and simplified application experiences for constituents. The result is citizen-centric government that’s adept at providing exceptional experiences and transparency throughout the licensing and permitting process.
*Service Catalog items and record producers to be developed by customer based on the licenses and permits they offer
License & Permit Playbook
The Q1 Washington store release introduces a series of enhancements that improve upon the License and Permit Playbook. These below listed enhancements are designed to elevate the functionality and user experience, helping ensure a more streamlined and efficient process for managing licenses and permits.
- Digital Permit Generation: Empower agents with the playbook-driven workspace, enabling swift issuance of licenses and permits. This user-friendly feature streamlines the process, making it effortless for agents to generate licenses directly from their workspace.
Digital Permit Creation/Generation
- Upload Docs and Review Fee Activities: Help enable prompt and consistent application processing by empowering agents through timely alerts. Notify agents when constituent action is needed, providing key information for efficient and informed decision-making.
Upload Docs
Review Fee Activities
- Streamlined Approval Workflow: Expedite license and permit issuance with a streamlined approval workflow. This efficient process empowers agents to act swiftly, reducing the time required for approvals and enhancing overall efficiency.
Streamlined Approval Workflow
- Optional Inspections: Enhance flexibility in the running playbook by seamlessly inserting optional inspections. This feature provides agents with an easy and efficient way to incorporate inspections as needed during the process.
Record Findings
- Applicant Proxy: Facilitate flexibility for constituents and business contacts by allowing applications to be submitted on behalf of others. This feature simplifies the process for agencies handling applications initiated by authorized representatives.
Applicant Proxy
- Multi Party Submissions: Enhance visibility for agencies by associating multiple business contacts with a case. This feature streamlines the processing of applications involving multiple parties such as co-applicants.
Multi Party Submissions
- VA for Licenses and Permits: Elevate the constituent experience with VA-initiated licenses/permits. This feature provides greater flexibility, allowing constituents to initiate licenses and permit applications in a way that suits their preferences.
Virtual Agent for L&P Playbook
- Running Fee Total: Empower both constituents and agents with a clear view of calculated permit fees. This feature enables agents to access the fee summary widget directly from the playbook-driven workspace, enhancing transparency.
Review Fees for licenses and permits
Learn more:
For more information on Public Sector Digital Services, visit the product page. For questions regarding our recent enhancements, or about Public Sector Digital Services in general, please reach out to:
- Ryan Griffin, Principal Inbound Product Manager (ryan.griffin@servicenow.com)
- Kai Amory, Senior Outbound Product Manager (kai.amory@servicenow.com)
