Boost Procurement productivity with a B2C-like experience using the latest Employee Workflows Success Pack
User experience is everything today. We know that because of the consumer experiences employees are used to in their daily lives, they have come to expect a much easier and higher standard of user experience when they come to work. That’s what ServiceNow Procurement Service Management (PSM) is all about. It provides employees with a far more enjoyable and intuitive user experience, while at the same time helping Procurement teams dedicate their time and expertise to where it can have the most impact.
The latest Now Create Employee Workflows Success Pack helps customers deploy Procurement Service Management Foundations easily and quickly and as close to out-of-the-box as possible using best practices learned from previous successful PSM implementations. (You can learn more about our delivery methodology here.)
The essence of PSM is about helping employees get the things they need to effectively do their jobs, quickly and easily with a ‘business to customer’-like shopping experience. But it's more than that. PSM helps aligned work teams to interact seamlessly across work silos to work together to procure goods and services efficiently. It also standardizes the end-to-end process to help enforce policies and prevent savings leakage. The benefits of this solution work best when underlying workflows behind the implementation match up with best practice. That is what the Now Create Success Pack helps you to achieve: Procurement best practice!
The products supported in this new Success Pack are as follows:
- ShoppingHub – this provides employees a simple and intuitive shopping experience for their everyday enterprise purchasing needs while ensuring all necessary compliance and guidelines in place.
- Purchase & Receipt Automation – this automates the end-to-end procurement process from sourcing through to payment. At the same time, it ensures complete visibility into the process to help your procurement team identify bottlenecks and reduce risk
- Procurement Case Management – this helps employees submit procurement related questions, while at the same time helping procurement teams save time by automating fulfillment and query processes
This Success Pack helps organizations reach a wide range of great outcomes including boosting employee productivity with B2C-like experiences that will delight employees and help them buy the goods and services they need quickly and easily - in the way you want them to. It will also ensure accelerated procurement processes because of intelligent task orchestration and auto-routing of work across requisitions, sourcing, negotiations, purchasing, contracts, receipt, and accounting with built in service level management.
In addition, it reduces “maverick spending” by embedding policy and compliance into the procurement processes and enforcing contractual pricing at “checkout”. The Success Pack also helps customers to configure manager approval rules to prevent overspending. Easily accessible real-time reporting and analytics mean you can analyze how your organization is placed strategically and operationally over a given period.
More than anything, this Success Pack helps you transform old, manual ways of running procurement and move towards a modern digital workflow that helps you maximize all the advantages of self-service, order management and better systems of record. As is typical with Now Create Success Packs, implementation assistance includes advising on how to work with all areas of the organization likely to be impacted by the deployment, soliciting feedback from employees on user journey design and aligning your journey design with organizational objectives.
Watch the 3-minute video of the Procurement Service Management Foundation Success Pack for comprehensive overviews including implementation tips. Learn more and get started by visiting Now Create.
