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Source-to-Pay Operations

From Intake to Optimize—Elevating S2P with ServiceNow

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S2P Zurich Q4 Feature Highlights — Key Innovations You May Have Missed
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S2P Zurich Q4 Feature Highlights — Key Innovations You May Have Missed

alexamaster
From Assistance to Autonomy: Transforming S2P with AI Agents and Service...
blog

From Assistance to Autonomy: Transforming S2P with AI Agents and Service...

ronpeperkamp
Smarter Matching, Less Manual Work: Generative AI Transforms PO Line Map...
Article

Smarter Matching, Less Manual Work: Generative AI Transforms PO Line Map...

PraveenaK
Supplier case resolution acceptance by requestor
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Supplier case resolution acceptance by requestor

Problem statement As par...

Javier Dom_nech

Getting Started

Welcome Guide

What is Supplier Lifecycle Operations (SLO)

What is Sourcing and Procurement Operations (SPO)

What is Accounts Payable Operations (APO)

What are Finance and Supply Chain (FSC) Workflows

NowCreate - Sourcing and Procurement Operations Foundations

Suggested Training : Get Value Quickly with S2P Operations

Measure and Grow

Measuring Success, AI Value Framework

Product Docs

Performance Measurement and Analytics

Reimagine how you want work processes to flow - Success Playbook

Value Measurement

On Demand

ServiceNow Source-to-Pay with AI...
Event

ServiceNow Source-to-Pay with AI...

08/06/2025

Mary Kay Pierso

Resources

Release Notes

Entitlements

Store

Recommended Training : Suite Certification SPO, APO, SLO and Now Assist

Activity in Source-to-Pay Operations

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Supplier Portal APO

In APO while opening the Supplier Portal, It is showing errors and cd_ContentDelivery is not available in the instance. what to do? Also, in the My Requests I am not able to see the invoice cases and Invoice Inquiry Cases submitted by the Supplier Co...

Question

Condition in Notification when New Comment is added by Supplier Contact

Currently working on notifications, I need to set conditions in When to Send: When to send: Insert or Updated? what is the right trigger?I need my Condition to be: New comment is added by Supplier Contact My current configuration is this: - Addition...

Question
Emails
Notifications
Supplier Collaboration Portal

Banner Announcement Visibility for Logged-in Users

How do I make a Service Portal banner announcements only visible to logged-in users?

Question
Announcement
banner
Service Portal

Create Purchase Order

Failed to create/update order. One of the following mandatory fields are not filled in: Capex account, Pre-paid account, Expense account Error MessagePurchase Order could not be updated.Hi team,When I create purchase order above message appears and a...

Question

How to make the supplier document available In Supplier Portal, we have My company-> Documents.

I have configured SupplierDocument Configuration and executed. In Source to pay workspace i have uploaded the document but it is not visible in the supplier portal for the supplier contacts My company-> Documents. Only if it is visible they can atta...

Question

Mail Script - How to get the first name of the variables reference type

I need my notification email body to show the first name based on the email of a supplier contact. I have two reference field, i need to get the first name of both variables to be shown on my email notification. anyone could help me with this? thank ...

Question
Catalog Item
Email script
Notifications

Custom Playbook Activity shows up empty in workspace

Hi everyone, i am quite new to all this and still trying to figure things out to begin with.I created a custom Playbook and wanted to test it out in the workspace and not only from the Test Button in the Playbook. My Playbook shows up in the Playboo...

Question

how to implement 2-way matching and 3-way matching in APO in ServiceNow.

i want to know like how do we configure 2 way matching and 3 way matching in APO product and implement it in the product. also how do we configure the tolerance for the same

Question

Universal Request for Accounts Payable Operations: One Front Door for Every Invoice Inquiry

An employee has an invoice question but isn't sure if it's an AP issue, a procurement issue, or something else entirely. So the request bounces between teams, days pass, and frustration builds on all sides. Universal Request (UR) for Accounts Payab...

Article

Smarter Invoice Processing is Here!

If you've ever dealt with traditional OCRs for invoice processing, you know the pain. Weeks (sometimes months) of training. Thousands of invoices pushed through a model just to teach it what a "vendor name" or "PO number" looks like, and that's per f...

Article

Adding Clarity at Checkout: Line‑Level Questions in Sourcing and Procurement Operations

Every purchase isn’t the same—and sometimes, a simple price and quantity just aren’t enough. Procurement teams often need extra details at checkout, especially when different products require different information. Until now, that flexibility came wi...

Article

Making Global Shopping Feel Local in Sourcing and Procurement Operations

If you’ve ever shopped across regions—or bought something on behalf of someone in another country—you know how confusing prices can get. A number on the screen doesn’t always tell the full story when it’s shown in a currency you don’t use every day. ...

Article

Playbook activity questionnaire role

Hi, Anyone knows which is the role needed to fill questionnaire on the playbook? In my case the User has access to the workspace and the record(DLP incident). He has access on the Record Form activity and can do changes there but all questions on the...

Question

Set Default delivery address for ShoppingHub

Has anyone worked on ShoppingHub ? Do you know how to set the default delivery address based on logged in user country so that when the user logins in they do not get a pop up to set Delivery address?

Question
Procurement
Shopping Hub
ShoppingHub
Sourcing and Procurement Operations

Enhanced Tax Experience in Accounts Payable Operations (Zurich Release)

Upcoming Update: Enhanced Tax Experience in APO (Zurich Release) We’re excited to introduce several improvements to the tax experience in Accounts Payable Operations (APO) as part of the Zurich release. These enhancements are designed to provide gre...

Article

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Unanswered questions

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Author

Posted

how to implement 2-way matching and 3-way matching...

2 weeks ago

Demo data not visible in Shopping Hub portal after...

‎01-21-2026 12:15 AM

All OOTB case/case types in S2P

‎11-27-2025 07:05 AM

New Content on ServiceNow University: Now Assist f...

‎11-04-2025 02:59 PM

Issue with S2P Playbook (Supplier Onboarding) – Ac...

‎10-09-2025 07:22 AM

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Source-to-Pay Operations

Hot Topics

S2P Zurich Q4 Feature Highlights — Key Innovations You May Have Missed

alexamaster

From Assistance to Autonomy: Transforming S2P with AI Agents and Service...

ronpeperkamp

Smarter Matching, Less Manual Work: Generative AI Transforms PO Line Map...

PraveenaK

Supplier case resolution acceptance by requestor

Javier Dom_nech