Your supplier onboarding process looks clean on paper. A clear sequence of steps, defined owners, target timelines. Then reality hits. Six weeks pass instead of two. A supplier is stuck in due diligence limbo. Your risk team hasn't seen the request. ...
Why S2P is the right place to start with AI Most AI adoption conversations in the enterprise stall because they lack an entry point. Source-to-Pay avoids that problem. It has three structural advantages that make it the ideal proving ground—before ...
Introduction In both the Source-to-Pay (S2P) Workspace and the Finance Operations Workspace, Agents can create new cases directly from the different case Lists by clicking on the 'New' button. When doing so, a pop-up — known internally as the Cas...
We're excited to introduce Smart Assessments — a powerful capability in Supplier Lifecycle Operations (SLO) that makes it easier than ever to configure, distribute, and track supplier assessments at scale. What's in Smart Assessments? Assessment T...
Third-party tax engine integration connects ServiceNow Accounts Payable Operations solution to external tax engines, automating tax validation so that accurate invoices sail through and exceptions get flagged — without your team touching every line. ...
Decimal quantity support for service purchases is here — so you can finally order exactly what you need, not just a whole number approximation of it. Procuring services has always been a little messier than buying goods. Goods come in units. Servic...
Purchase on Behalf Of brings centralized purchasing power to Shopping Hub — so advanced shoppers can do more, faster. If you're a procurement specialist managing purchases for an entire team, you already know the pain: one cart, one user, one sessi...
Adding Received Emails to Source-to-Pay Workspace This article accompanies the S2P Config Byte on adding received emails to the Source-to-Pay Workspace. It covers the same four configuration steps as the video, and provides the tables, prope...
Are you a Finance, Procurement, or Source-to-Pay professional working with procurement tools, supplier data, and financial operations day-to-day? Whether you manage sourcing & procurement workflows, oversee supplier relationships, navigate account...
The Australia Q1 release marks an important step forward in how ServiceNow Source-to-Pay teams reduce manual effort, respond faster, and operate with greater intelligence across procurement, supplier management, and accounts payable. This article ...
Introduction ServiceNow released in Vancouver a new feature as part of the 'Supplier Lifecycle Operations' product, which enables internal employees to create cases from the Workspace, on behalf of Suppliers. This feature might be useful for example ...
An employee has an invoice question but isn't sure if it's an AP issue, a procurement issue, or something else entirely. So the request bounces between teams, days pass, and frustration builds on all sides. Universal Request (UR) for Accounts Payab...
If you've ever dealt with traditional OCRs for invoice processing, you know the pain. Weeks (sometimes months) of training. Thousands of invoices pushed through a model just to teach it what a "vendor name" or "PO number" looks like, and that's per f...
Every purchase isn’t the same—and sometimes, a simple price and quantity just aren’t enough. Procurement teams often need extra details at checkout, especially when different products require different information. Until now, that flexibility came wi...
If you’ve ever shopped across regions—or bought something on behalf of someone in another country—you know how confusing prices can get. A number on the screen doesn’t always tell the full story when it’s shown in a currency you don’t use every day. ...
Upcoming Update: Enhanced Tax Experience in APO (Zurich Release) We’re excited to introduce several improvements to the tax experience in Accounts Payable Operations (APO) as part of the Zurich release. These enhancements are designed to provide gre...
Discover the newest S2P enhancements launched in our Zurich Q4 release. This highlights deck showcases powerful updates across the suite, including a modern Category Management Workspace to streamline strategy execution, automated Contract Renewals t...
Enabling AI Agents in Source-to-Pay Operations The following article accompanies the Enabling AI Agents in Source-to-Pay Operations webinar recording by Astrid Sapphire. Below, you will find explanations for concepts and resources mentioned...
What's New Automated KPI templates are now available in Supplier Lifecycle Operations. The system extracts and calculates supplier performance metrics directly from ServiceNow tables—automatically and on schedule—reducing dependency on stakeholders ...
Introduction Creating action plans for underperforming supplier KPIs is a powerful feature in ServiceNow's Supplier Lifecycle Operations. However, one of the most challenging aspects is planning the right milestones—deciding how many to create, what...
ServiceNow
Reissa Davis
seanflack
LisaLatour
