Unlocking Efficiency: The ITAM-SPO Better Together Solution

[Ravikumar Iyer]

In today’s fast-paced enterprise landscape, operational efficiency isn’t just a goal—it’s a necessity. That’s where ServiceNow’s ITAM-SPO Better Together solution steps in, offering a seamless integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO). This powerful pairing transforms how organizations manage assets and procurement, delivering a unified experience that benefits both asset managers and end users.

A Unified Journey from Request to Receipt

The integration process begins when an employee submits a request for an item, such as a laptop, through the service catalog. The asset manager then evaluates the request and determines the best fulfilment path: using local stock, initiating a transfer order, or creating a purchase order. This decision-making process is now streamlined within the ITAM workspace, eliminating the need to switch platforms and reducing friction in the workflow.

After the appropriate action is selected, the Better Together experience kicks in. Asset managers can access Shopping Hub catalog items directly from ITAM, even if those items don’t have assigned prices. This flexibility ensures that procurement actions are initiated and tracked within a single, cohesive environment.

Enhancing the Receiving Experience

One of the standout features of this integration is the improved receiving experience. Whether through desktop workspaces or mobile barcode scanning, asset managers and employees can acknowledge receipt of items efficiently. The “My Assets” tab in Employee Center further simplifies this process, giving users a clear view of their assets and enabling direct interaction with them.

Why It Matters

The ITAM-SPO integration isn’t just about convenience—it’s about empowering teams. By consolidating workflows, it reduces duplication, minimizes errors, and accelerates fulfillment. It also provides greater visibility into procurement activities, helping organizations make informed decisions and optimize their asset lifecycle.

Embrace the Evolution of Smarter Asset and Procurement Workflows

As ServiceNow continues to evolve its platform, the ITAM-SPO Better Together solution stands as a testament to what’s possible when systems work in harmony. It’s not just a feature—it’s a strategic capability that aligns procurement and asset management with business goals.

Whether you're an asset manager, a procurement specialist, or an end user, this integration offers a smarter, faster, and more intuitive way to manage the tools and resources that keep your organization running.

If you’re interested in learning more about this exciting capability, you can read all about it here: Sourcing and Procurement Operations integration with IT Asset Management.