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Help needed - regarding Supplier Onboarding Playbook

SAS21
Tera Guru

a month ago - last edited a month ago

When i first opened Supplier Onboarding OOB playbook i got a below message. your playbook is auto updated.

SAS21_0-1789031850239.png

 

but after clicking on Activate - it shows an error that there are missing fields

SAS21_1-1789032167792.png

 but in the backend the values are there 

SAS21_2-1789032243227.png

  i tried to revert it to the selected version but it keeps loading back to the error version 

SAS21_3-1789032304078.png

How to fix this/ shall clicking on  Save Merge will fix it ? 

I have created a copy and added the missing fields, deactivated the OOB one activated the copied one. But  the fields are not saving and still shows the Fields are missing though the playbook is in supplier case management scope.

Appreciate the help! Thank you

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TroyP0581187515
ServiceNow Employee

3 weeks ago

Hi @SAS21 This part of the playbook relates to the Vendor risk assessment process carried out by TPRM in Vendor Workspace. There is integration with the source-to-pay workspace with TPRM during supplier onboarding. You will need the associated plugins installed based on the your product licensing to correct this error. Alternatively, you can deactivate these activities in the playbook. 

 

For your information the playbook waits for the risk assessment to be completed in TPRM. A new due diligence case is created. You can see this case on the Related Cases tab of the Onboard a supplier case. Select the link for the due diligence case, which opens the Perform risk assessment playbook.

One of the following occurs:

  • If you have installed only the Risk Assessments Integration for Supplier Lifecycle Operations [com.snc.sn_supplier_tprm] plugin, the Perform risk assessment playbook triggers the flow that includes activities to verify the eligibility of the supplier by creating risk assessments. For more information, see Playbook stages and activities when only Vendor Risk Management is installed.
  • If you have installed both the Risk Assessments Integration for Supplier Lifecycle Operations [com.snc.sn_supplier_tprm] and GRC: Third-party Risk Due Diligence [com.sn_tprm_onboarding] plugins, the Perform risk assessment playbook triggers the flow that includes activities to create a due diligence request, complete Inherent Risk Questionnaire (IRQ) assessments, and conduct risk assessments for a third-party and an engagement. For more information, see Playbook stages and activities when Third-party Risk Due Diligence is installed.

I hope that helps.

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