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Resolved! SLO Automatic creation of cases from email

I am looking for what should be triggering the creation of a Supplier Case from this SN Docs page: Automatic creation of cases from email I am not able to find any sort of logic that actually does this anywhere. I have checked inbound actions, flows,...

Community Alums by Community Alums  
  • 1771 Views
  • 5 replies
  • 0 helpfuls

Subsciption Management dashboard - Wrong allocations

Hi all, In the Subscription Management dashboard I see 0/10 allocated licenses for "Source to Pay operations", even if they should be 10/10 allocated.I can only see those which are "purchased".I cannot even see the button to update the dashboard that...

Tommaso2 by Tera Expert
  • 971 Views
  • 1 replies
  • 0 helpfuls

server script to retrieve Country information

In order to get user information to be displayed in the header of a portal, you can use the glidesystem user object: eg. gs.getUser().getFirstName; This works fine if the field contains a value.  However if the field is a reference, then the gs doesn...

Frank70 by ServiceNow Employee
  • 2568 Views
  • 4 replies
  • 0 helpfuls