How to trigger playbook automation to check mandatory fields on click of playbook action button

Harsh_Deep
Giga Sage
Giga Sage

Hi Community,

I need to create a custom playbook activity in workspace ServiceNow that includes two buttons: "Validate" and "Reject".

  • When clicking "Validate", the script should check whether specific fields are filled.

    • If the required fields are populated, the process should proceed to the next activity.

    • If any required fields are empty, an error message should be displayed, preventing progression.

  • The "Reject" button should allow users to reject the playbook lifecycle without validation.

Any guidance or examples would be appreciated!

Thanks in advance! 🚀

Harsh_Deep_0-1743103726443.png

 

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