Interceptors in Source-to-Pay Workspace is NOT showing for custom applications

pjftenorio
Tera Guru

an hour ago

Hi Everyoneee,

 

We've created new application under Finance Case, but we need to show this table in Source-to-Pay Workspace instead of Finance Operations Workspace. But now, the interceptors won't appear in users but in Admin it displays correctly.


User with Role of new custom Application:

pjftenorio_0-1782146393499.png

pjftenorio_3-1782146533095.png

Note: User already had all the roles needed when creating a case, write access to sn_spend_sdc_service_request(Finance Case) table

 

 

Admin user:

pjftenorio_1-1782146494735.png

pjftenorio_2-1782146517726.png

 

 

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SoureshD6782072
Kilo Expert

13m ago

 

Based on the screenshots, this does not look like a standard table write-access issue. The user can access the workspace and can initiate the “Create new case” modal, but the case type dropdown is empty for non-admin users while admin users can see the options.

In Source-to-Pay Workspace and Finance Operations Workspace, the “Create new case” popup is not driven only by the classic System Definition > Interceptors configuration. In Workspace, the modal is rendered through UI Builder / Page Collection, and the dropdown values are populated by a Data Resource. ServiceNow’s S2P article explains that the case interceptor popup in S2P and Finance Workspaces is rendered by a UX page in the workspace Page Collection, and the dropdown is fed by a Data Resource that builds options based on the case types associated with sn_spend_sdc_service_request. The article also points to the Data Resource named Get Service cases/task data 1, which calls:


JavaScriptdata.dropdownData = new InterceptorUtil().constructDataForLinkSet(input.query, input.table)

So the issue is likely in the Workspace Case Interceptor configuration / Data Resource / role filtering, not just the table ACL on sn_spend_sdc_service_request.

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