Shopping Hub error: Page not found prompt after installing plugin

[Kevin Recio]

After installing the ShoppingHub plugin as well as the Procurement Management family pack, I am getting a "Page not found" error when attempting to navigate to my instance of ShoppingHub.

I can see ShoppingHub in my filter navigator:

However, when I click the menu option to open in a new tab, I receive the error message page:

I can confirm via the plugins page that I have it installed, along with dependent plugins:

Appreciate any help or guidance with this product. Thank you.

[Hemanth M1]

Hi @Kevin Recio ,

I would double check the Dependencies https://store.servicenow.com/sn_appstore_store.do#!/store/application/6aaa9ba553320110812bddeeff7b12...  installed if so, i would to open a HI ticket ServiceNow

[rafael_merces2 · Accepted solution]

Kevin, while installing this in my instance I noticed the same error. I believe the OOTB hyperlink is wrong. Try to access "/now/psm/shoppinghub".

[Kevin Recio]

Hi @rafael_merces2 - I reached out to HI Support and they offered the same solution. That did resolve the "page not found error."

One more question - are you aware of any OOB ShoppingHub catalog items (or equivalent) or is this something that developers are expected to build on their own? For example, the legacy OOB service catalog has demo catalog items...I expected something similar to be available in ShoppingHub but I do not have anything on my portal. I was wondering if this was because I did not enable a specific plugin.

Appreciate your input and I will mark your response as the solution.