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Password Reset URL Validation and User Verification in SLO

VuchiV
Tera Contributor

In the Supplier Onboarding Process, an email is sent to the supplier contact for password reset, which currently has a URL validation period of 1 hour. We need to extend this URL validation time to 3 months for password resets.

 

Upon investigation, I found that the system property "glide.pwd_reset.onetime.token.validity" governs the password reset URL validation time globally across all applications.

 

Could you please advise on how to modify this functionality specifically for the supplier onboarding process without affecting other processes in the system?

1 ACCEPTED SOLUTION

@VuchiV 

yes you can try some custom solution which holds that timestamp etc in your supplier table but this is a customization and will be a technical debt meaning if something breaks after upgrade developer will have to do re-work to fix that.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@VuchiV 

there is no property specific for the supplier onboarding process.

The one you mentioned is global and impact everywhere.

You can think of some custom solution but that involves technical debt over period of time.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@VuchiV 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

 

Can you please explain what exactly the custom solution will be in this case, is that creating a new system property with the value as per our requirement and calling it over in flows or configurations in SLO only which will not impact the other processes.

 

And also let me know what type of technical debt you are referring here?

@VuchiV 

yes you can try some custom solution which holds that timestamp etc in your supplier table but this is a customization and will be a technical debt meaning if something breaks after upgrade developer will have to do re-work to fix that.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader