Subsciption Management dashboard - Wrong allocations

[Tommaso2]

Hi all,

In the Subscription Management dashboard I see 0/10 allocated licenses for "Source to Pay operations", even if they should be 10/10 allocated.

I can only see those which are "purchased".

I cannot even see the button to update the dashboard that I noticed in other environments.

can you please support?

thank you,

Tommaso 

[Jeff Cies]

Hi Tommaso!

I have recently checked with our licensing team and they provided the following guidance. It is likely that you have yet to configure the subscription management dashboard/allocate those users. We do have some webinars/resources on Subscription Management that may be helpful. Also, are you by chance on SM1.0?

https://www.servicenow.com/community/now-platform-blog/platform-fundamentals-academy-february-15th-2...

https://www.servicenow.com/community/now-platform-events/platform-academy-40-aug-3-2023-better-toget...

https://www.servicenow.com/community/now-platform-blog/platform-academy-session-26-october-27th-2022...

https://www.servicenow.com/community/now-platform-blog/useful-resources-to-learn-about-subscription-...