SLO Automatic creation of cases from email

[Community Alums]

I am looking for what should be triggering the creation of a Supplier Case from this SN Docs page: Automatic creation of cases from email

I am not able to find any sort of logic that actually does this anywhere. I have checked inbound actions, flows, subflows, business rules... nothing. Any help would be greatly appreciated!

[Pramod Devkate1]

Hello @Community Alums ,

OOTB this functionality doesn't exist. You need to write flow to trigger Supplier case creation via Email. 

Thanks,

Pramod 

[Community Alums]

That is baffling to me as the ServiceNow documentation states 'The supplier administrator can set this property to automatically create a supplier case from an incoming email.' which indicates that OOTB this should work. 

[Community Alums · Accepted solution]

This inbound action is included in the Advanced Work Assignment for Supplier Lifecycle Operations

[Pramod Devkate1]

Hi @Community Alums  , 

Documention has no mention of inbound email action, I also checked on instance, Is there any other link where we have mention of Inbound email action? what is action name?

Thanks,

Pramod