Hi all, we are struggeling to find the respective config options to take new custom fields, which we have added to the lead form and account table, into consideration when converting leads to accounts using the ootb button/action. We would like to ac...
I am new to OMT in ServiceNow . I have created Product catalogs and Product Offerings under that catalog on our ServiceNow instance. As an Admin, under the CSM/FSM Configurable Workspace I am able to place order from published offerings using Add/Cu...
Hi, In the demo data, I have observed that many of the service specifications, resource specifications have associated product models & service models. Also during CI creation in the fulfilment flows the model ID is referred. In context of this : My ...
Hi, I am implementing a product offering for mobile product which includes SIM. The requirement states that the customer should be able to place order for 10 mobile subscriptions. The customer adds the mobile offer and increases the quantity to 10. T...
Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...
ServiceNow's out-of-the-box (OOB) functionality supports a one-to-one relationship between Lead and Opportunity, and between Opportunity and Quote. However, our business requirement involves creating multiple Opportunities from a single Lead, and mul...
I’ve recently started working with SOM, and I’m setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow. I need to understand whether it's possible to configure products and their attributes in multiple langu...
I'm posting the below article as I found the existing documentation for using the Product Catalog on the Business portal to be fragmented and unclear. I'm hoping this will help others who are looking to utilise the OOTB Product Catalog to serve their...
Does ServiceNow SOMT provide out of the box capabilities to configure rules for lead scoring and lead qualification ? Does it need to be done using decision tables and business rules ? Is there any AI model which ServiceNow provides for lead scoring ...
Hello everyone,Is there any way to bulk publish or retire a product offering and product offering catalog? If yes, please share your ideas. Thanks,JK
I’ve recently started working with SOM, and I’m setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow.Is it possible to configure promotions (e.g., for a specific use case or a particular product configurat...
I recently started working with SOM, and now I need to define contracts and agreements for customers. Is there a proper way to handle this?
Hi, I have a usecase to implement wherein the contract needs to be created which should include the product offers and the price adjustments. The contract is with the parent account. However, the price adjustments should be also made available to the...
I am trying to update order line items based on the selected order. And my record producer is on order (sn_ind_tmt_orm_order) table.(function executeProducer() { var orderSysId = producer.choose_your_order; var orderGR = new GlideRecord('sn_ind_t...
I have a variable called total_cost in my MRVs, and I want to calculate the sum of total_cost across all rows. I’ve created another variable called total cost of all products, and the total of total_cost from each row should be reflected in this vari...
