Hi,I am wondering what would be the best way to model products in the product offering catalog for order management, in case of products that would usually be sold in bigger quantities and would not need to be tracked individually as inventory.Is the...
I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...
Hi everyone,We are considering using SOM (Sales and Order Management) to build an internal Lead-to-Cash process.Our product master is planned to be centered on Product Offering / Product Specification. In our business, the downstream process changes ...
Hello, In the Quote Line Items, currencies appear differently for different users—some see values in USD while others see them in INR. On what basis is the currency determined for line items? Additionally, how can we standardize the currency across a...
Hello, After upgrading the SOMT plugin from below versionssn_csm_price_mtrxPricing Matrix Management8.0.0 9.1.0 sn_csm_pricingPrice Management14.0.0 15.1.0 OOB Pricing adjustment functionality is not working and also price adjustment tab disappeared ...
Hello Community,I am working on ServiceNow Sales and SOM (TMT) and trying to model a product offering.Scenario:I have a single offering called “Home Bundle Silver”, which includes multiple components:• Broadband• Video• Home PhoneEach of these compon...
Hi, Is multi site quoting supported currently? The requirement is to allow sales agents to add multiple products with quantities per site within the Quote.Please help. Thanks,Sneha
We are looking to build SD-WAN Product model in Order Management where Product Offering, Product Specifications, Resource Specifications would be built. Is there any OOTB demo data of SD-WAN or other Product catalog provided by ServiceNow? Any demo v...
Can someone please share the steps to install and enable the Sales and Order Management (SOM) module in a Personal Developer Instance (PDI)? Thanks,Raviraj
Hi, I have a product offering characteristics which is of type text and has some default value. The requirement is that it should be shown to the agent as non-editable field when placing the customer order from CSM/FSM workspace. I have marked custom...
Hi all, we are struggeling to find the respective config options to take new custom fields, which we have added to the lead form and account table, into consideration when converting leads to accounts using the ootb button/action. We would like to ac...
I am new to OMT in ServiceNow . I have created Product catalogs and Product Offerings under that catalog on our ServiceNow instance. As an Admin, under the CSM/FSM Configurable Workspace I am able to place order from published offerings using Add/Cu...
Hi, In the demo data, I have observed that many of the service specifications, resource specifications have associated product models & service models. Also during CI creation in the fulfilment flows the model ID is referred. In context of this : My ...
Hi, I am implementing a product offering for mobile product which includes SIM. The requirement states that the customer should be able to place order for 10 mobile subscriptions. The customer adds the mobile offer and increases the quantity to 10. T...
Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...