Hi All, I'm very new with Service Now and I got 2 basic questions.Premise:we are building our product model through a hierarchy of product offerings (and Service Specs in turn)Root PO|- Child Rate Plan|- Data Options..QuestionsWhen I set crate an ADD...
In the Order Management Fundamentals (Washington) course's Attribute Propagation class, I can't find the demo file motioned in the demo video. I also can't explore them from the demo instance because the instance even haven't the SOM relative plugin....
Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...
The Business Rule "Set decomposition to not relevant " on Order Line Item is preventing from OLIS and Orders from decomposing because the Customer Order looks at order line items that are not set to this statusNote sure if anyone else has run into th...
Hello All,I created and Published a Product Offering Catalog called "Connected Car Services", but it is not populating in the Product Configurator UI at Opportunity/Quote screens even though I have installed the following plugins:1. Product Catalog M...
My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.
My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.
Hi Team,I am trying to understand the practical usage of Work Notes and Additional Comments on the Order Line record in Sales and Order Management.In my observation:The Order Line record does not have Assigned To or Assignment Group fieldsCustomers/c...
Does anyone know from where the subflow "Add Sold Product to Contract and Entitlement" is being triggered?This is executing when an Order Line/Order is being set to completed. I can see that the internal name is referenced in script include: "Contrac...
Is it feasible to implement and use the CPQ Transaction Manager within a ServiceNow instance without integrating it with Salesforce?Could you provide insight into the set of fields and rules introduced by CPQ Transaction Manager, and clarify how thes...
We only use the ITSM application.In the Service Offering form, the ability is tie contracts to service offering is a one to one (instead of a list collector).We have multiple cases where this is needed.Can you please shed some light on this?thanks
Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any recom...
Hi, I have a bundle offer (ParentOffer1) which comprises of 2 child offers (ChildOffer1 & ChildOffer2). Each of the child offers can be sold standalone as well. ChildOffer1 is defined as transient. ParentOffer1 -> Bundle OfferChildOffer1 -> transien...
Hi Everyone, I was trying to setup the SOM module on my PDI. I have installed all the necessary plugins and have also loaded the demo data. But when I create a quote I am not able to see anything in the catalog tab, although the line items are visib...
I have created characteristics, product, service, resource specifications, product offering , product offering category, product offering catalog. while creating an order from CSM/FSM Workspace. I was not able to see the product offering even though...
