HI all,I am currently implementing Sales and Order management, and I run into a weird situation.In order to have a flow being triggered from a Customer Order (record created after we use the guide in CSM/FSM workspace), we need to decompose the Custo...
Hi everyone,I’m fairly new to SOM and wanted to check if there’s an out-of-the-box way to bundle two product offerings without creating a new product specification — just by using a product offering relationship.My use case: whenever a customer order...
Going around in a circle and hopefully it's my misunderstanding. I am building a product offering, for example for a broadband connection.The service will have:1 realised service for setting up the configuration1 composed of for the rental of the ser...
Hello Expert, We have to integrate Orcale Cpq with SOM (sales and order managment ) servicenow using tmf622 API.Do you have technical document or integration code or setps, it will help us in integration. Appreciate any guidance or references you can...
We are implementing a use case where hardware and software products in the Product Inventory should be converted to Assets. I see the Assets related list on Account page, but I don't see the conversion happening OOTB. Is there a possibility that PI g...
Hi @ShashankInamdar , I am not able to post this question on your DYK article about the patch (Change & Cancels in Order Management)First of all, thank you for your article. I find it very useful.I have a question: what would be the best approach to ...
Hi everyone,I'm facing an issue where custom fields are not appearing in the Filters section. I have created the 'hanimireddy' field in my customer orders table, but it is missing from the Filters section.Has anyone encountered this issue before or h...
Hi All, Is there any guideline or best practice to follow while planning the Order data migration from other system(remedy), specifically for Completed Orders and In-fli*ght Orders ? @ShashankInamdar Thanks !Arunava
Hi all, Submitting a Customer Order through the TMF622 payload. Fulfilment flows are triggered, and in one of them i am trying to fetch the Order Line Item through the Service Order. Does anyone happen to know why this action, as it's configured, occ...
Hello Everyone,I've been receiving this error when trying to create a product offering through TMF's Open API. I will include my payload as well below just in case I was passing the wrong JSON body.if I send the request with an empty array of prodSpe...
Hi,I’m configuring MACD in our instance and noticed an issue with product inventory state transitions during the ordering process:When ordering a new product, the product inventory record is created under Sold products for the selected account. Upon ...
Hello All, We are creating Customer Order, Order Line Item, Product Item from Scripted Rest API(TMF). After completion of all records the sold prodcut is gets created. I want to know whether the Install base items also gets created from OOB script or...
Hi, I am trying place customer order for a Mobile Plan from CSM/FSM workspace. MSISDN is configured as a characteristic. I want to put validation on the format of MSISDN when an agent enters the same. Currently there is no option to specify the valid...
Hi all,I am facing the following issue. I am decomposing a model, and in one of the fulfillment flows, using the Action: Create Install base Item & Installed Product. This action as an input requires an Order Line Item, among other inputs.At the begi...
Hi All, I have created few Product Offerings, tagged to Categories and Catalog, then Published the Offerings. In CSM/FSM Configurable Workspace, I created an Order and would like to add the Product Offering. however the Catalog drop down does not sho...