Even with all of the relevant SOM Plugins installed in a PDI, I am unable to see any of the application menu options on CSM/FSM Configurable Workspace? Are there any prerequisites that I may have missed here? The plugins have been installed in the or...
Even with all of the relevant SOM Plugins installed in a PDI, I am unable to see any of the application menu options on CSM/FSM Configurable Workspace? Are there any prerequisites that I may have missed here? The plugins have been installed in the or...
Hi all, I am new to SOM. I am setting up a Product Offering Catalog, Product Offering Categories, and Product Offerings. Is there a way to control who can see which Product Offering, same as we do for Catalog Items? Thank you in advance.
I want to consolidate multiple form buttons in a workspace into one.I want to aggregate multiple form buttons into one using a Declarative Action, but the aggregate button I thought I created does not appear on the workspace. I would like to have onl...
Hi all, I am creating a payload through the TMF 622 API, for the Pacth. When submitting it, after the refresh of the UI (Customer Order) I am getting the following error message:The message appears only if I try to change the characteristic defined i...
How to use Business portal to submit customer orderI am trying to build a portal which allows customer to select a product offering and submit an order, I changed the home page to product catalog and shows the attached image. then when select the pro...
For My Product I have created price list. And Once I go to the product configurator in the quote and click on the customize button the price that is set it is visible. And once I click on Add button, it is not reflecting in the quote line item level....
Hi everyone,I have a few products in the catalog that can be ordered together or separately (all of them are standalone products, but we can create an order with a few of them). For each order I have a few general tasks that need to be created, and t...
Hi all, I am submitting a payload (TMF622 - New Provide) where I have a parent (product) OLI with two children (products) OLIs. Both parent and child products have an ExternalProductInventory ID set in the payload.Once a Customer Order is created in ...
I am experiencing an issue when trying to update the length of the 'Tech Remarks' field from 2000 to 250 characters. The field is a string type, but when i am trying to change the value, the value is cleared, and an error message is thrown. could you...
Hi, Instance info:Build name: XanaduBuild date: 02-11-2025_1733 I am trying to create a payload for the MACD scenario, where I am trying to update/change the Product Inventory. the payload I have created is pretending to be sent from an external syst...
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...
I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...