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Resolved! Guidance on Product Inventory State Transitions during MACD

Hi,I’m configuring MACD in our instance and noticed an issue with product inventory state transitions during the ordering process:When ordering a new product, the product inventory record is created under Sold products for the selected account. Upon ...

KateI by Tera Contributor
  • 3350 Views
  • 6 replies
  • 3 helpfuls

Creation of install base item from product order

Hello All, We are creating Customer Order, Order Line Item, Product Item from Scripted Rest API(TMF). After completion of all records the sold prodcut is gets created. I want to know whether the Install base items also gets created from OOB script or...

ShreyasB by Tera Contributor
  • 1075 Views
  • 1 replies
  • 1 helpfuls

SOM- Product Catalog list is not showing the records

Hi All, I have created few Product Offerings, tagged to Categories and Catalog, then Published the Offerings. In CSM/FSM Configurable Workspace, I created an Order and would like to add the Product Offering. however the Catalog drop down does not sho...

Sales and Order Management

Even with all of the relevant SOM Plugins installed in a PDI, I am unable to see any of the application menu options on CSM/FSM Configurable Workspace? Are there any prerequisites that I may have missed here? The plugins have been installed in the or...

alexbrooks64 by Tera Contributor
  • 1179 Views
  • 3 replies
  • 0 helpfuls

Sales and Order Management

Even with all of the relevant SOM Plugins installed in a PDI, I am unable to see any of the application menu options on CSM/FSM Configurable Workspace? Are there any prerequisites that I may have missed here? The plugins have been installed in the or...

AlexB64 by Tera Contributor
  • 1294 Views
  • 2 replies
  • 0 helpfuls

Price is not populating in the quote line item level

For My Product I have created price list. And Once I go to the product configurator in the quote and click on the customize button the price that is set it is visible. And once I click on Add button, it is not reflecting in the quote line item level....

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Connecting tasks in Order Fulfilment

Hi everyone,I have a few products in the catalog that can be ordered together or separately (all of them are standalone products, but we can create an order with a few of them). For each order I have a few general tasks that need to be created, and t...