I attempted to add the Order action from the customer order table as a header context variable in open state management. However, when I included my context variable as a key in the L2C Entity Attribute table for Customer order. Order type, the catal...
Hi all,I am looking at the options to dynamically show/hide characteristic and/or characteristic options based on the other characteristic values chosen.Imagine scenario:I am selling mobile phones, Mobile phone 1 and Mobile phone 2. In the runtime (c...
What is lead Managment in SOM
Hi all! Has anyone here faced issues with creating duplicate records while importing characteristics for product offerings when trying to export and import product catalog entities? I followed a bottom-up approach - first importing characteristics, t...
Hi, I've created 2 Product Offerings, one that does not have any characteristics and one that does.Whilst I can add the Product without the characteristics to the Order, the 'Add' button is inactive for the customizable product, regardless of the opt...
Hi Community, I wanted to create a bundle product offer (e.g. Closed Rack Bundle), which includes a product offer 'Power and Cooling'. I have created the Power and Cooling product offer with the Product specification filled which is with the Service ...
"Copy child specification characteristics" checkbox is not appearing for some of the product Specification!Can anyone explain me the reason?
Hi all, We would like to generate Contract Documents from orders using CM Pro, and incorporate clauses based on the Quote Line Item. Is this possible? If so, I would like to know how to set it up. Thank you for your assistance!
Hi everyone,We are configuring a fulfilment flow and wish to have an order task that is connected with the order instead of an order line item. We would like that the task gets created once with every customer order regardless of the offerings that w...
im trying to have something like that from the portal
Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"?Question :2:I have to pre - sync few billing related characteristics(some may have prices) before commenc...
E.g. I want to add new custom fields to existing Price List Line record.
is there a OOTB portal page/widget available for quote and opportunity managment for Sales journey from customer service POV ?
Could you tell me how to generate a quote in ServiceNow?Currently, we are following these steps:1. Upload PDF template on any record, such as an incident record or an order record, as an attachment.2. I create two XLM files. One is set up the "Genera...
During quote creation for some product offering , bundled PS are showing up and service orders and resource orders are not getting created. EG: PO-Composite PS-3 Child PSSo when the customer order is decomposed only product order is getting created a...