Product Specifications are not appearing while creating an Order Line Item.
"Copy child specification characteristics" checkbox is not appearing for some of the product Specification!Can anyone explain me the reason?
Forum Posts
Is it possible to automatically reflect clauses based on Quote Line Item in the contract documents?
Hi all, We would like to generate Contract Documents from orders using CM Pro, and incorporate clauses based on the Quote Line Item. Is this possible? If so, I would like to know how to set it up. Thank you for your assistance!
Resolved! Order tasks in SOM
Hi everyone,We are configuring a fulfilment flow and wish to have an order task that is connected with the order instead of an order line item. We would like that the task gets created once with every customer order regardless of the offerings that w...
Resolved! Can you access the product catalog from the portal ?
im trying to have something like that from the portal
IS nested Characteristics Supported in SOMT
Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"?Question :2:I have to pre - sync few billing related characteristics(some may have prices) before commenc...
Is it possible to add new fields to a Price List Line record?
E.g. I want to add new custom fields to existing Price List Line record.
Resolved! Sales CPQ and opportunity customer portal
is there a OOTB portal page/widget available for quote and opportunity managment for Sales journey from customer service POV ?
how to generate a quote
Could you tell me how to generate a quote in ServiceNow?Currently, we are following these steps:1. Upload PDF template on any record, such as an incident record or an order record, as an attachment.2. I create two XLM files. One is set up the "Genera...
During quote creation for some product offering , bundled PS are showing up and service orders
During quote creation for some product offering , bundled PS are showing up and service orders and resource orders are not getting created. EG: PO-Composite PS-3 Child PSSo when the customer order is decomposed only product order is getting created a...
Guidance MACD E2E: Product & Service in a same Change Order
I am trying to check the change order feature of SNOW, and it seems that if we place product order and service order in a same order payload and submit. The service order is not decomposing as expected? I'm trying with OOTB instance. Is this expected...
How to display the appropriate input fields for the Characteristic's Input field type
I selected Date for the Input field type in Characteristic and set it to Product Offering, but the input field in Catalog Configurator is still a simple Text Input field and I need to enter text directly. Is it possible to add an input field , such a...
How to check the target Sold Product from the Contract record in SOM
I can create a Contract (table: ast_contract) with Contract Request from Quote in Sales and Order Management.This created contract does not seem to include which Product Offering is the target. Specifically, there is no relationship between Contract ...
Resolved! SOM - Product Offering not showing - "customize" - Parameters - in the Sales Catalog?
Hi - I'm trying to create product offering, linked to product specification, characteristics, attribute mapping, using the lab 2 from implementation bootcamp. When doing the exercise in the LAB - Instance, the product offering shows up with: "custo...
Resolved! Authority to edit or delete product offerings, specifications, and characteristics
We are in the process of setting up characteristics, service specifications, product specifications, and product offerings, but there are various restrictions.・For example, if I want to edit a service specification, I have to “create new version” and...
Resolved! I want to set prices for each consumer in the Price List
Hello everyone,I have a question about the SOM Price List.When setting prices for each customer in the Price List, I could set the target "Account". However, I want to set prices for each consumer for a BtoC offering. In the Price List, I couldn't se...
