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Fetching Order Line Item in the Fulfilment Flow fails occasianlly

bmedic
Tera Contributor

Hi all,

 

Submitting a Customer Order through the TMF622 payload. Fulfilment flows are triggered, and in one of them i am trying to fetch the Order Line Item through the Service Order.

 

Does anyone happen to know why this action, as it's configured, occasionally fails? (order_line_item is not a valid dot-walk for record task:<< Service Order Sys ID>>)

Note: I am always testing with the same payload, always submitting the same Customer Order.

Design time:

bmedic_0-1752745122864.png

Error in the runtime:

bmedic_1-1752745151949.png

Thanks in advance.

 

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