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3 weeks ago - edited 3 weeks ago
About This Document
This document contains 30 questions and answers from the SAM Office Hours session held on November 4, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts.
Of the 30 questions, 15 were answered in writing during the session via the Zoom Q&A panel. An additional 14 answers were extracted from the session recording transcript. 1 questions were answered live but no recording transcript is available.
Note: Answers marked as "Extracted from Recording" were processed using AI transcription and extraction. While we have made every effort to ensure accuracy, these answers may contain inaccuracies or miss nuances from the original spoken response.
Answer Source Legend
Written (Q&A Panel) β Answer typed directly in the Zoom Q&A during the session
Extracted from Recording β Answer spoken verbally, extracted from transcript (AI-processed)
No transcript available β Answer was given live but no recording transcript is available
Questions & Answers
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# |
Question |
Answer |
Source |
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1 |
How does ServiceNow manage the entitlement currency and more especially the conversion rate? The context is the following, ServiceNow default currency = USD, local currency = CHF, and the request is to get reports in EUR (standard currency for the financial team). Thank you. |
Mutli currency support is part of the platform. It needs to be configured for the whole platform and then the currency can be switched by the user. The default currency is displayed based on the users regional settings. When creating an entitlement the currency can be chosen. The platform uses built in conversation rates that are updated on a regular basis. More details regarding multi currency are also available here https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596448 and here https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/currency/conce.... |
Written |
|
2 |
How we can start in SAM and become a pro, are there any pre-requisites? |
So how can we start in Sam and become a pro? Are there any prerequisites? So if we're talking about the discipline itself, software asset management, Lavina, then it's, it's an industry that does require a lot of experience. It's a very broad discipline. If you're talking about the products, which I'm hoping you are. So maybe you can give me a hands up or a yes in chat. If you are in the products, there are some technical prerequisites and also some training prerequisites. And I can see your thumb up there. So thank you for validating that. So I would recommend you look at ServiceNow University when it comes to training. We offer fundamentals courses which are three day courses which really give you, great exposure to the product in terms of how to use it and how to become, familiar with the features, the functions. Now that's the instruction manual. If you like how to use the product from a process and getting to value perspective, there are a lot of there's lots of content out there which I would recommend you start with. And in fact, what I'm going to do to answer this question, Levine, I'm going to share my screen. So hopefully you guys can see something. So just bear with me. I'm going to try and share my screen. So hopefully you can see that. OK, So what I would recommend you do live in a great place to start is on our community. So if you go to servicenow.com/community, in fact, what I'll do, I'll I'll just show you how to get there. So in fact, the shortest way I do it is I just type in community.servicenow. com and it will redirect you to the |
Extracted from transcript |
|
3 |
Can you explain how SAMP calculate the Adobe True Up which seems misaligned with the Adobe rule? |
Hi Lionel, the true-up costs are calculated based on the average price of rights in your Adobe software entitlements. Of course there can be various use cases and I would like to understand where you see the misalignment. Can you please elaborate? |
Written |
|
4 |
Currently, we hold raw entitlements information in an Excel without normalization (Product/Publisher) What is the best approach to normalize it as per ServiceNow standards of data import (ex: how to segregate data from a random excel to entitlement import template. I'm aware of Import Sets, Software Asset Workspace drag and drop, but my question is on how to standardize/normalise the raw data into import ready data for ServiceNow |
The recommendation is to use publisher part numbers (SKUs) whenever possible because they are assigned to the relevant publishers and products in the SAM content library. If that is not an option, the recommendation is to use standardized publsiher, products and versions ate least. The values for the can be retrieved from the SAM content in the samp_sw_product table. Also, I recommend creating the rleevant software models before importing the entitlements without publisher part numbers. |
Written |
|
5 |
Good Moring, do you know of any issues with M365 and Adobe Integrations after Updrgading to Yokohoma/Zurich, as we are currently experiencing this with several customers and the integrations are no longer functioning. KB Article is not fully working: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2037538 |
Hi Johannes, for Adobe the (preferred) integration method changed from JWT (which needs a certificate) to OAuth server-to-server credentials a few releases ago. Still using the JWT method, may result in an error since it will also not be supported by Adobe anymore. Therefor I recommend to recreate the integration using the OAuth method. For M365 there should not be any issues when upgrading to one of the latest version, but please raise a support case of you encounter any issues. |
Written |
|
6 |
Currently, we categorize product type based on the product itself. However, in some cases, specific editions are licensable while others are not. Is there any existing functionality or plan to enable product type categorization at the edition level? |
Thanks Aditya for the question, presently we have maintained the categorization at the product level. Since the edition does not get captured always, it has not been implemented that way |
Written |
|
7 |
Currently, we categorize product type based on the product itself. However, in some cases, specific editions are licensable while others are not. Is there any existing functionality or plan to enable product type categorization at the edition level? |
Also Aditya, we have Product exception rules to look at edition licensability which content ships. Addiitonally, we also allow customers to create their own product exception rules to ignore product of a specific edition |
Written |
|
8 |
Are there are any plans to allow update of existing Software Entitlement records by bulk (including update of license metric) using the Entitlement Import feature? |
Are there any plans to allow update of existing entitlement records by bulk including update of license metric using the entitlement import feature? So Cheryl, if I'm understanding the question well, I think what we're talking about here is the potential to do a mass update of existing software entitlement records rather than having to, go through 1 by 1 to if you want to make a change to exact for example to the to the license metric. I think the example you get the example you gave, so I'm not aware. So I'm in the in the outbound product management team. So I have visibility into our road map. I'm not aware. I've not seen that as a feature certainly, on a near term road map. So as at the moment, no, it's the short answer, Cheryl, but with anything, it's if you guys have ideas that will make your lives easier, then we do recommend you drop those into the ideas portal. So if you have access to the, to your support site, the support. servicenow.com, there's an ideas portal there. And what you can do is make, raise your ideas so you could capture. I would like you to, I would like the facility to be able to use the entitlement import feature to perform mass updates or perhaps even the question is I just need a mechanism to do mass update of entitlement records. If you can capture that in the ideas portal. What we can then do is start to prioritise it. So if, if lots of our different customers are asking for that feature, that capability, then we will apply more priority to it. And then we can start to, to look at getting that assigned to an upcoming release. I don't know if my Co panellists have any ideas or any additional information about best practice when it comes to doing mass updates on entitlements. |
Extracted from transcript |
|
9 |
In the entitlement import, it has been reported that the Owner name field is matched with the ServiceNow User record through the sys_user Name field and doesn't accept email address. Are there any updates with the latest releases so that we have the option to provide email address in the OOB Entitlement import template instead of name and so that it will be mapped to the correct User record using the unique ID, i.e., email address? |
on the entitlement import. So it's been reported that the owner name field is matched with the service now user record through the sys username field and doesn't accept e-mail address. So I think when you're, when you're importing your entitlement records, one of the default common columns is name for the owner. And I think what you're saying, Cheryl, is if you put an e-mail address in there. So if you put in, cheryl. ann@company.com it won't find your sys user record. So your question is, are there any updates in the latest relief release that will have the option to provide an e-mail address in the out-of-the-box entitlement in template? So again, not that I'm aware or Cheryl, if you want to know what are all the features in the latest release, the best place to go would be to look at, our document, our public documentation site. So if you go to docs.servicetow. com and go to Software Asset Management and then look at release notes, you'll find a big comprehensive list of all the features that have been added. I don't believe we have added anything like that in the latest release. Cheryl, it's something that I would say you could raise an enhancement request for on the Ideas portal. I know that you can extend the fields on the import, but so you can add your own columns and I think that only works if it's fields that are already on the entitlement record. That's what ALM license table. I've got many of my colleagues know better than me. Please do feel free to unmute and jump in. So I don't believe you'll be able to just simply add, SIS user dot e-mail onto the entitlement update for that to work. So, yeah, I think that would be what we'd have to |
Extracted from transcript |
|
10 |
can we access SAM in PDI? |
Yes, you can request the plugins through your developer portal. |
Written |
|
11 |
Why in Product License Exception Rule SQL Server edition Developer rule is marked as inactive? The product itself is Not licensable. On the other hand in Software Asset Workspace one of the scan finding is to set the software model for SQL Server Edition Developer as License not under management. The rule could do the same if it was active. |
So a question here from Agata why in product license exception rules Sequel Server Edition developer rule is marked as inactive. The product itself is not licensable. On the other hand, in Software Asset Worksplace, one of the scan finding is to set the software model for SQL Server Edition Developer as licensed under management. The rule could do the same if it was active. I'm, I'm not, I'm I'm trying to just play that through in my head. I got it as to, as to what we're looking at here. So you're saying there's an exception rule for SQL Server Developer Edition marked as inactive? The provinces off is not licensable. OK, the Gaza is something I'm not. Maybe we need a little bit more detail on that particular question. I'm not sure if that's a general challenge or something that's just happening in your instance. I would say if it's, I would recommend what you do, there is raise a support ticket for that and then we can take a deeper look, within your instance and get the right technical resource on that. The way our support model works, obviously raise a ticket. We have support specialists who will try to help, solve the problem. If it's a specific problem within software asset management and support aren't able to assist. What they will do is they will assign that ticket to our development team. So our, the ServiceNow engineering team that build the Sam product, we, we regularly rotate into support of those technical questions. So Long story short, if you raise a ticket, even if support themselves can't address it because it might be, a very specific Sam problem, then it will go to our engineering team |
Extracted from transcript |
|
12 |
Currently, entitlement consumption rules can be defined at department, company, cost center and region. Can we extend it to allocate license pools per business unit linked to department? |
So Krishna, currently entitlement consumption rules can be defined at department, company, cost centre and region. Can we extend it to allocate license pools per business unit linked to department? So again, that's a good question, Krishna. My understanding is no, I don't believe you can do that at the moment. My colleague can correct me if I'm wrong on that. So that's another suggestion. I would say, Krishna, if you can drop that request into our ideas portal. And then again, that helps us to prioritise these requests that we're seeing from customers and that drives the future of what we work on from a development perspective. So please do go ahead and use the ideas portal. If you don't know where the ideas portal is, if you go to your support, your support site, so support.servicenow. com where you go to raise tickets and cases and you'll see the ideas portal on the top banner. If you don't have access to that question, if you don't have access to your support, reach out to your platform owner or your ServiceNow internal admin team and ask them to either give you access or raise the raise the suggestion on your on your behalf in the Ideas portal. Kenny, I can see the question from Cheryl that you're typing an answer to. Kenny, can I ask, would you mind? I think that's the question that comes up quite a lot and would probably be a useful one to answer live if you're happy to. Kenny, would you come off mute and, and just provide an update to that question? Sure. Sure. So the question is about service graph connectors where you have software |
Extracted from transcript |
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13 |
From one of our SGC integrations, we have active software installation records that are still created even though the CI is already tagged as retired, upon checking they are created after the CI record is created/updated. Have you encountered the same in other installations? What would be your recommended approaches so that these software installation records are not included in reconciliation? |
We also often get asked questions about the active flag on software installations, so I'll, I'll pre empt that one a little bit. We have a, we have automation within Sam which will look at the software installation records. If your inventory is coming in from multiple sources. So for example, let's say you had SCCM in your environment and also ACC which is ServiceNow Discovery Agents. So you were getting 2 lots of inventory for each device, from a software perspective. And when that happens, you can end up with a situation where you get duplicate software install records on your devices. So you'll see 2 copies of, Microsoft M365 or Office or project or Visio or whatever it might be. And in that scenario, we don't want to double count if the licensing rules are not, are per device and you're not allowed unlimited installs. So we have AD dupe script that will run automatically where you have different discovery sources. And what that will do is it will designate one all but one of the duplicate software installs to be not active. So when it comes to the reconciliation logic, we'll only count the active software installs. So worth mentioning. I know that wasn't the exact question, but it's one that we often went into and it feels like it was in the same arena as the question that was just answered by Kenny. So thought I'd share that information. OK, so I've, we've had a couple more ServiceNow people join. I've hopefully been able to promote them to panellists so they can answer questions now. |
Extracted from transcript |
|
14 |
What are the important tables in SAM ?, like we have In HAM -Asset, Hardware, Servers etc |
Here is a community article that lists the majority of the SAM tables https://www.servicenow.com/community/sam-blog/list-of-servicenow-sam-tables/ba-p/2283573. Anyway this might not be a 100% complete list, because there are tables added as part of new releases. |
Written |
|
15 |
How we can best manage the internal software categories defined for procured/used softwares? We have a product classification but this is coming from UNSPSC but we wanted to have a category as per our internal categories. We have a string field called software category at software model but we wnated to have a reference field so that there is no chance of duplication |
How can we best manage the internal software categories defined for procured use software? We have a product classification, but this is coming from UNSPSC. But we wanted to have a category as per our internal categories. So we have a string field called software category at the software model, but we wanted to have a reference field. So there's no chance of duplication. This is a good question. I so just to elaborate a little bit when we have our software products in Sam on the product table service now as part of content will apply a UNSPSC classification field. So UNSPSCI think stands for the United Nations standard products and services catalog, basically a big long catalog of product classifications. And what this will do is classify, in this case software. So if we see SQL Server, we'll classify that as relational database for example. Don't update me if I got that wrong, but I you get the idea. that's the intention behind product classification. We also have the G2 classification. G2 is a little bit more aligned to software. So we also have the G2 classification, which again is also added at the product level. So the question from Krishna is basically can we have our own classification? And at the moment you're doing that using just a string field on the software model so that that's the way you're doing it. Is perfectly fine, Krishna, I understand you want to make it more of a reference bill. So there's no chance of duplication. If you are a customer using SPM or EA, then of course you can also have your |
Extracted from transcript |
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16 |
What is the best approach to manage Oracle products and licenses (On-Prem, Cloud) going by its complexity. Also by when can we expect to have an out-of-box integration in ServiceNow for Oracle products with regards to user/device allocations. |
So the best way to manage Oracle products. I know we all are aware of its complexity. What we put what we should initially do is, look at discovery to see ensure that all the products that you're looking for is something that is there. It's getting captured, it's getting discovered and it's available in our software installed table as well for on Prem and cloud. You can just ensure the ones that we are supporting if all the details are there, if the patterns are running from a discovery standpoint of the required relationships are built. Because most of the times we see that, the patterns do not run or the credentials are not, are not set up properly. So these are some of the things which you can ensure it's getting done from a, from a licensability and Sam perspective. The major thing that we often see is that the metric that the product comes in, it's something that is probably not clear in the contract or the team is not entirely aware how it's computed. So what we have done is that we have looked at all the major products from Oracle and identified which of the primary metrics that's there. So these are your processor, the NUP and the employee. So majority of these products are there from Oracle are licensed on these metrics. So you can understand, which particular metric would be suitable for the, for the entitlements that you have in your contracts so that accordingly you can leverage any of these contract, any of these metrics. So many a times the NUP licensing that's there, you might not have like licensing minimums defined for those products, but that is because Oracle might not have defined it themselves. Or it would be basically, the 25 NUP per processor, the 10 NUP per processor. So all of that is something that you can, look at using the metric that's there on the, on the publisher pack and then try to see if that is satisfying the use case. So that's one another thing would be, |
Extracted from transcript |
|
17 |
I have Software Entitlements in an excel since 2023, should I first try to import current 2025 active Entitlements and then move on to add 2024 and before? Would adding older entitlements later does effect in reporting or management operations? |
Best practice is starting with a proper baseline, meaning you need to indentify your perpetual licenses and then finding the logical path of maintenance/Software Assurance entitlements. There is no need to register historical data if it is not relevant anymore, but it is recommended to ensure that there are no gaps in the maintenance/SA period. So to answer your question, I would start with the relevant entitlements of the 2023 sheet and move forward from there. |
Written |
|
18 |
In some cases, a software model is marked as licensable, but when checking the Software Model result, the product type shows as not licensable. For example, Microsoft Copilot Studio Viral Trial. Why arenβt we marking the software model itself as not licensable in such cases? |
Currently, the βProductβ indeed determines whether a Software Model should be licensable or not. A different outcome from the reconciliation process (Software Model result) can be related to Suite configurations or another configuration setting. On the Software Model level, License Under Management should be selected. This requires some more investigation to find the root cause, but I would start with investigating the above. |
Written |
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19 |
yes primarily for NUP |
We have that as part of our roadmap to make it more convenient. In the meantime, you can allocate individually |
Written |
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20 |
Is there any consolidated list of publisher-product-version-edition and the license metrics against which ServiceNow SAM Pro/Enterprise <version> can provide compliance by using the recommended integrations like ServiceNow Discovery, SGC for SCCM/Jamf to derive compliance? |
Is there a consolidated list of publisher product version edition and the license metrics against which ServiceNow Sam Pro can provide compliance using recommended integrations like ServiceNow Discovery Service graph connectors to drive compliance? Satish, that's a that's a really great question. It's a really broad question. We can, I can take a swing at it a few different ways. Obviously in our content library, we have all of the publishers, the products and they go into the Sam instance versions and additions are abstract at the software model level, OK. And metrics are on the entitlements. So you can generate any permutation if you like of publisher product version edition using those table structures. But obviously the idea behind things like product definitions, when you go and buy a piece of software from a particular vendor, we use product definitions to associate the publisher, the product with a version and edition and also a license metric. So, you could look at the product definitions table to give you some view of out-of-the-box what we have in content from a skew perspective or publisher part number perspective, which is that combination of publisher product vision edition and the license metric. When it comes to the consumption data, so you're talking about things like ServiceNow Discovery Service, Graph Connectors and so on. That provides the consumption, that the installation data for software that's out there and that information will go into the software installation table and. |
Extracted from transcript |
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21 |
Is it suggestable to use the default Entitlements import from ServiceNow or can we create a custom template based on our desired attributes of Model Table and then use the Import Set? |
We recommend to use the default entitlement import template and routine since it will also show wrnings and errors for items that could not be imported due to incomplete / inconsitent data in the template. When you create your own import template and import set, the mapping of the relevant attributes, checking existance of entitlements already in place and also creation of software models will be pretty complex and needs to be checked, maintained and updated with every new SAM release. |
Written |
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22 |
Its primarily from the customer perspective, when they ask a x software, we need to know if SAM Pro is capable to provide compliance by having the right source to provide it. |
Oh, OK. I see Satisha, you're saying this primarily from the customer perspective when they ask X software, we need to know if Sam Pro is capable to provide compliance. So, OK, thanks for the additional context. Satish, What I would say is you can in your in the same workspace, you can use the content look up feature. So if you, if you have a particular, software title, go into the content look up feature and type that in and that will show you at least do we have product record for this, for this piece of software? Do we have part numbers like PPNS? Do we have discovery maps? And it will, it will list for you all of the associated content that we have for that product. And that will give you some indication, if we've got hundreds of part numbers, then you'll know good chances are that if you use one of those part numbers, it'll generate the software model. When you create the entitlement, it'll have an associated metric. So it'll have all the components in place from an from an entitlement perspective, what you own perspective, it won't give you that the content look at won't tell you what's the best source of data for that. But as I say, if, if the general rule of thumb is if that's a piece of software that's deployed on end user devices, then the best source for that is going to probably be something like SCCM if it's on Windows device or Intune if it's on Windows. If it's on the Mac estate, it would be JAMF. They would be the primary sources. You might have other sources available in your environment like Tanium, for example, or if you're using ServiceNow discovery agents, so ACCV, you might also have those deployed in your end user environment. But generally, if it's an end user piece of software that's locally installed on an end user device, |
Extracted from transcript |
|
23 |
We wanted to create a reclamation rule for a subscription software (SaaS) which is not having a SaaS connector or custom integration. Looks like, we can only create reclamation rules manually for installed software. The rationale to create reclamamtion rule for SaaS softwrae is to enable a self-cancellation flow so that user can initiate a cancellation subscription and for this we wanted to leverage reclamation rules to drive the assignment of which group (Vendor specific admins or Software teams) is going to take care of it once a softwrae removal candidate is created |
At the moment you indeed cannot create a SaaS type of reclamation rules. In your case I would suggest to create a (custom) flow for this specific integration, but in the end you need a (custom) integration to import the subscription and activity data. Besides that I suggest submitting an enhancement request. |
Written |
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24 |
Can you explain what happens next after the discovery process is completed, the software installations are migrated to the Software Model table, and the software models are normalized? |
Yeah. So the question is, can you explain what happens the next? After the discovery process is completed, the software installation are migrated to the software model table and the software models are normalised. So the software installations are not migrated to the software model table. So what happens for every software installation? There are some exceptions, but for most of them, it will create a discovery model or link it to an existing discovery model. Is the If it's already there then it will normalise the discovery model which ensures you have normalised data. So it will be either normalised, partially normalised, published or normalised or much not found. In the end if it's partially normalised it means that the product is recognised and when the product is recognised it know whether it's a licensable product or not. So if it's a licensable product, it will already show up in your reconciliation results, but obviously it will then show us not compliant because you didn't link any entitlements. But it also already might include for example life cycle data. So from that perspective, you still to make sure you cover it with licenses, with entitlements, you still need to create your software models. There are settings to do that automatically, but it's not recommended to use that. So in essence what what I recommend is to create the entitlements using the publisher part number or using at least the right configurations and then create a software model and make sure it's linked to the discovery models which were automatically created due to the discovery process. So in that way, you have your entitlements linked to your software models in the end through a software model and a discovery model. So I hope that makes sense. But that's a list of how it works in a nutshell. |
Extracted from transcript |
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25 |
SAP Integration is a great example, we had observed some limitations on the SAP systems that were in scope, when we performed the integration and worked with servicenow upport. |
on that part where in you're you're asking about out-of-the-box integration. So I believe that is that is more towards setting up the NUP licenses, right Samir or is it particularly to for any cloud product of Oracle can let me know in the chat or you can suggest for the integration which you're assisting. Thank you, Ron, great answer. Yeah, Oracle is one of our more complex publishers that we manage. So we often get lots of questions around Oracle and the best way to manage bringing, accurate data. So I think that's super useful. Just one input on the device and user allocation piece. So that is something that we are, having as part of a road map wherein we want to, automate or have some mechanism wherein the user and device allocations are getting created. So we are working on that as of now. it's there to be done for the for the organization manually primarily because these are NUP, like these are these aligned to NUP licenses. So you want to ensure that the process is there for the organization to understand or align which particular user that license should be assigned to. Yeah. But we want to have we have that as part of a road map. Yeah. Kieran, back to you. Brilliant. Thank you, Ryan. Yeah, great answer. OK, Ryan, if you can go ahead and mark that one as done. Thank you. You did. And I can see Cheryl, we have a question from you on the again on the entitlement import. So it's been reported that the owner name field is matched with the service now user record through the sys username field and doesn't accept e-mail address. So I think when you're, when you're importing your entitlement records, one of the default common columns is name for |
Extracted from transcript |
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26 |
This question is regarding PPN, if we have PPN, it's easy to get the Model and Entitlement Components. But if we do not have any PPN info, how do we take it forward, how will Custom PPN gets created and how does it provides me other components of Model (metrics, licensed type etc |
When there is no PPN (or not recognised), it is key to create a Software Model yourself first. Best practice is to search for an existing Discovery Map (DMAP) since this will ensure the Software Model is linked to the Content Library, including life cycle data, etc. If there is also no matching DMAP, then you need to create it yourself indeed. When you are opted-in to the content service, it will share the information with the content team and therefor it might be supported in the near future. |
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27 |
What is the best practice: before migrating to SAM Pro, should we clean up SAM Basic table (Software Installed cmdb_software_instance) with software installation information? |
All right, so question from Agatha, what is the best practice before migrating to Sam Pro? Should we clean up Sam basic table with software installation information? So Agatha, so this question is related to if you don't have Sam Pro, but you're using the what used to be called what is called rather Sam fundamentals. So as part of ITSM, we offer a very basic Sam capability and a lot of customers who are using that then end up going and buying the full version of software asset management professional and a migration takes place. So when you enable the plug insurance Agatha for Sam Pro, it should automatically migrate your software data from the software instance table to the software install table. That's part of Sam Pro. So you shouldn't have to do that yourself. That migration should happen on plug in activation. So yeah, the best practice I'll say is let the plug in activation process take care of that. I will post on chat. We've got a couple of our getting started documents which which touch on this Agatha, again, they're on the community. If you go to the Sam product hub that I shared earlier and look at the getting started documentation, it'll take you through that process, including the migration of install legacy install data. Some customers, depending on how they populated that data, take a decision. They don't want to migrate it and they almost just want to start fresh. So if, for example, if as part of your Sam Pro activation, you're going to be connecting to SCCM, for example, you might just want to delete, truncate the instance table and start |
Extracted from transcript |
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28 |
How & When the software model field populates on the discovery model? is it from content library? |
It is populated by a scheduled job "SAM - Discovery Model to Software Model matching" |
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29 |
when the job runs? |
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30 |
also software model populates from content library correct? |
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Written |
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