ServiceNow SAM has launched a new Store app- ITAM Health Check .
This Store App helps SAM Managers, SAM Analyst or Implementation partners determine the configuration health of their SAM configurations. More details on the store app are here
In addition, the application provides prescriptive guidance to resolve common ITAM configuration issues and a robust mechanism for users to take remediation actions to correct issues as they are surfaced by the application. Please refer to docs link of the feature here
Video on this feature
We understand that configurations of important software(s) such as Microsoft SQL Server, Microsoft Windows Server, Oracle DB Server, Office 365 could be challenging, owing to the complex licensing rules and discovery challenges. Hence, the aim of this application is to check the configurations related to these specific software(s) and thereby provide prescriptive guidance with documentation that would help in a more efficient mechanism to resolve the issues.
The application can be used by different personas, such as SAM Manager, SAM analyst or even the Implementation Partners.
For example: The Implementation Partner has configured Microsoft SQL Server on SAM to determine correct license compliance- thereby they would want to check the health of their configuration specific to Microsoft SQL Server.
Using the ITAM Health check
- The Implementation partner can run the health check for SQL Server (either on demand or can schedule),
- ServiceNow scans the entire infrastructure and configuration of SQL Server and provides the partner an overview of the health score and highlights findings with best practice recommendations to fix the issues found,
- Workflows Tasks can be assigned on those issues, which allows team members to work on them to correct the same. This would improve the health check score.
The Use Case flow is shown as below
Overview of the ITAM Health Check Store App features are as below
