Adobe Cloud Usage Data in SAM Pro

Rahuldoon
Tera Contributor

3 weeks ago

Hi,

 

I am trying to understand how Adobe Creative Cloud software usage data can be obtained in ServiceNow SAM Pro.

I have seen documentation and community discussions suggesting that Adobe SaaS integrations provide subscription and entitlement information, but do not provide actual user activity or software usage metrics.

Can anyone confirm whether this is correct?

If Adobe Creative Cloud usage data is not available through the standard SaaS integration, what alternative approaches are recommended for collecting and reporting usage information in SAM Pro? For example, are there any supported integrations, Adobe APIs, or third-party methods that can be used to import usage data?

Any guidance or best practices would be appreciated.

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SAMfluencer
ServiceNow Employee

2 weeks ago

Hi @Rahuldoon ,

 

Yes, your understanding is spot on. Adobe doesn't provide usage data through the standard SaaS integration. The integration gives you subscription  information from the Adobe portal, but actual usage metrics need to come from your discovery/inventory source.

 

The Hybrid Approach:

Adobe is built on a hybrid model:

  • Adobe SaaS Integration → subscription  (who has licenses)
  • Discovery Tool (SCCM, ACC, etc.) → installation + usage data (where it's installed + when it's used)

How to Enable It:

If you're using SCCM, you need to:

 

  1. Enable software metering for Adobe apps (Photoshop, Acrobat, Dreamweaver, etc.)
  2. Make sure your SCCM discovery connector is pulling that metering data
  3. SAM Pro will automatically reconcile subscriptions against the usage data

For a full breakdown of discovery source capabilities, check out ServiceNow KB1588232 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1588232  - it has a detailed comparison table showing exactly what each discovery tool supports.

 

If this helped - amazing, you're welcome, go click Helpful and Accept as Solution. If it didn't - well, at least you learned what not to do. Either way, we grow. 

 

Cheers, Abby

ITAM Principal Solution Architect

 

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