Product Non-Compliance Despite Compliant Concurrent License-Network Software Model

[RahulY00040]

Hello Team,

I have come across an interesting reconciliation scenario and would appreciate your insights.

We have a software model with the license metric Concurrent License - Network. At the software model level, the reconciliation results appear correct and the model is shown as compliant. However, when viewed at the product level, the product is reported as non-compliant.

Notably, there are a few installations associated with this software model, and these installations seem to be contributing to the product-level non-compliance, despite the model itself being compliant.

Has anyone encountered a similar situation where the compliance status differs between the software model and the product? If so, what was the root cause, and how did you address or remediate it?

Thanks in advance for your help.

Regards,
Rahul

[dreinhardt]

Hi @RahulY00040, 

i've found the following SN SAM KB article, could you please check and see if this helps.

KB0787107 A possible workaround to managing compliance status for concurrent licenses with Software Asset Mana...

Issue
Out of box, there is no metric that captures concurrent licenses.

If you decide to configure your software asset entitlement with the number of concurrent licenses, you may find that there is no suitable license type which would work. For example, if you use the per device metric, your reconciliation results will likely show that you have more installs than the allocated number of licenses which will then result in reconciliation having a status of "non-compliant".

Resolution
A possible workaround to avoid having your software model result show a status of non compliant if you need to configure the entitlement with the number of concurrent software usage is to set the agreement type to "Enterprise License Agreement (ELA)" which will result in the Status remaining as Compliant even if there are unlicensed installations as noted in the following documentation:

Professional:
https://docs.servicenow.com/csh?topicname=t_ViewSWModelResults.html&version=latest

Best, Dennis