Hello fellow SAM users,
I would like to know what is the best practice, or what have you found that helped to keep the start/end dates of entitlements aligned with their associated contract.
We implemented a configuration that updates the entitlement start/end date with the contract start/end date when and entitlement is associated with a contract or when a contract is renewed, but this has posed issues in a couple of different scenarios:
- Adding an entitlement midway through a contract.
- Doesn't show the correct timeframe for the entitlement. The start date is not accurate.
- Receiving licenses from a vendor before the contract start date.
- Unable to allocate licenses due to the start date of the entitlement being in the future.
- Early renewal of a contract .
- Unable to allocate existing entitlements because the status of the existing entitlements move to 'on order' until the start date of the renewed contract takes effect.
Our current thought is to only sync the entitlement end date with the associated contract end date and leave the start date as an item to manually maintain. Does anyone else have any clever ideas around how to keep entitlements and contract start/end dates synced? Is there an OOB solution we missed?
Any ideas would be greatly appreciated!
