ISSUE: The OOB job "SAM - Identifying New Reclamation Candidates" (SJR00xxxxx) fails to run successfully on the SNC Instance. Attempts to manually rerun the job also results in failure.
Probable Root Cause: The failure of the "SAM - Identifying New Reclamation Candidates" job is related to a known problem (PRB1937128)
Solution: There are two way-
- Permanent fix - Known problem (PRB1937128) which is scheduled to be fixed in the Australia release
- Workaround - ServiceNow provided workaround update set is recommended applying it in a sub-production instance first, then re-running the job. It its running fine in sub prod , moving the change to Production.
KB for reference:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2514421
#Article #SAM #Known Error
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Tanushree Maiti
ServiceNow Technical Architect
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