We are implementing a custom Bluebeam SaaS integration in ServiceNow SAM Pro and are using Azure/Entra ID Sign-In Logs to collect user activity and usage information.
While validating the integration, we have a couple of questions:
Historical Sign-In Logs
Is it possible to retrieve Bluebeam sign-in history beyond the last 30 days from Azure/Entra ID?
We can currently see only about one month's worth of sign-in activity. Has anyone implemented a solution to obtain older historical usage data for SaaS Asset Management purposes?
Data Synchronization Delays
Bluebeam user provisioning is managed through Azure/Entra ID.
However, we are noticing differences between:
Users visible in the Bluebeam Organization Portal
Users synchronized in Azure/Entra ID
Is near real-time synchronization expected between these systems, or are there known delays in how Bluebeam, Azure, and ServiceNow reconcile user and activity information?
Best Practices
For organizations using Bluebeam with ServiceNow SAM Pro, what data source are you using for historical usage reporting?
Are Azure Sign-In Logs sufficient, or is there another recommended approach for capturing long-term Bluebeam usage?
Any insights, recommendations, or experiences from similar implementations would be greatly appreciated.
