Can we attach email as attachment?

[Mahesh Eethakot]

Hello,

We automatically create Incidents from Google Cloud (GCP) alerts using Flow Designer. The alert details are currently placed in the Incident’s Description.
New requirement: preserve the full, original alert by attaching it to the Incident:
If the alert arrives by email: attach the original email to the Incident.

Thanks

[Mahesh Eethakot]

Step 1:

Copy attachments to incident auomatically based on field change and use the below code

(function executeRule(current, previous) {

    // Define your attachment sys_ids here

    var attachmentsToCopy = [

        'ec703852831132103c26caffeeaad39f',

        '0e817856831132103c26caffeeaad35b',

        'dbf1f896831132103c26caffeeaad34a',

        '7932f896831132103c26caffeeaad34d'

    ];

    // Copy each attachment

    for (var i = 0; i < attachmentsToCopy.length; i++) {

        var grSysAtt = new GlideRecord('sys_attachment');

        if (grSysAtt.get(attachmentsToCopy[i])) {

            var content = new GlideSysAttachment().getContentStream(grSysAtt.sys_id);

            new GlideSysAttachment().writeContentStream(

                current,

                grSysAtt.getValue('file_name'),

                grSysAtt.getValue('content_type'),

                content

            );

        }

    }

})(current, previous);

[Mahesh Eethakot]

Step 2:

Copy attachments from that incident to email client template and below code

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

    GlideSysAttachment.copy(current.target_table,  current.instance ,'sys_email', current.sys_id);

})(current, previous);

[edward_williams]

The Incident IS the full original alert. You don't need to attach an email to an Incident. Mature your Incident alert so that it better represents the failure.