Cisco is not in Publisher list when trying to create a Software Model

[andynewey]

I am trying to get SAM Pro to show all installations of IOS XE.  There are discovery maps in place and Csco is listed as a publisher, in addition there are Cisco products with software models in existance.

My problem is when I try to create a software model, Cisco is not listed as a publisher.  This makes me feel that there is a setting somewhere preventing Cisco from being allocated.  Any ideas why this is happening?

[Tanushree Maiti]

Hi @andynewey 

Please refer this links, see if it helps you:

https://www.servicenow.com/community/sam-forum/publisher-name-not-appearing-in-reconciliation-list-o...