Citrix support for SAM
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07-06-2022 06:30 AM
I am working on SAM and would like to understand if Citrix DaaS solution is supported and if yes, how to do it. I couldn't find any information on it, but only for the ITSM adapter.
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07-11-2022 09:23 AM
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07-14-2022 02:20 AM
This is very useful in general, but its content was known to me already. The only relevant part to my question is the folllowing:
"ServiceNow® Discovery provides out-of-the-cloud discovery patterns to discover Citrix license servers and delivery controllers."
Based on this, I still think that Citrix DaaS, which is hosted on Citrix or other cloud provider is not in scope at the moment, but would be great to get this confirmed.
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02-27-2023 06:46 AM
HI David, I am facing the same question... did you manage to get more insight on this ? Many thanks.
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07-30-2024 10:47 PM
I am also struggling on the same issue.
I am having some doubt, please clarify if someone has faced the same. The first ask is- Do we need a citrix license server in customer environment to manage all Citrix license.
My 2nd question is how to integrate with that License server if we want to see all the license in ServiceNow,, do we have any such integration?
and the Daas product is showing as a suite component and workspace is the child of that. If we want to track only workspace, do I need o create it as a separate software model and remove it from Daas or there is another method to mange it
