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OOB Dashboards not visible

Hi everyone, Below OOB dashboards are not visible in system:Incident Daily 7d - 28d dashboardOpen Incidents Age Monitor dashboardOpen Incident State Monitor dashboardOpen Incidents Reports dashboardNote - unable to find the content pack for these das...

How can we convert the value of "Duration" field in SLA to hours

Hi All, We have a requirement to create two custom fields in task_sla table record.-> First field - Duration in hours ( We need to get the value of this field as the hours format of the "SLA Definition duration" field value. eg:- if duration is 2 day...

Aswathy3 by Tera Expert
  • 768 Views
  • 9 replies
  • 1 helpfuls

SAM License Management

In one of our client, they have a platform called "Violation Platform" and under it they have many applications like vcenter...etc. How to link these application licenses under Violation Platform in ServiceNow? 

How to gain more handson in SAM

Hi There,I recently finished ServiceNow SAM Fundamentals(Utah Release) and planning for CIS-SAM certification. Before that I would like do more hands on in detail to get more experience and be familiar with the platform. Would be great help if anyone...

Chakra by Tera Contributor
  • 282 Views
  • 3 replies
  • 0 helpfuls

Install count in Software Model is not getting updated

Hi, I observed that the install count for software model is not getting updated though there are actual installs? I have already checked the below: 1. The software model has more than 10 matching discovery models and each discovery model has associat...

gvk by Tera Contributor
  • 781 Views
  • 8 replies
  • 1 helpfuls

SCCM To retrieve all Asset data

Guys @Community Alums  / @Ankur Bawiskar / @Dr Atul G- LNG  or anyone please help me with below scenario how can I achieve this , ServiceNow on-primise network is a standard servicenow discovery within IP range. This is existing however needs a valid...

ARAVINDA11 by Tera Contributor
  • 520 Views
  • 3 replies
  • 1 helpfuls

Incorrect Unlicensed Install Calculation

I'm having an issue with SAM Pro's unlicensed install calculation, and it may be due to a simple issue, but I wanted to check here first. I've Manually Normalized all Partially Normalized discovery models for our instance. After, I verified the Adobe...

Reserved entitlement

was going through "Reserve entitlements from existing Microsoft Office 365" chapter. Did not understand what is meant by "Reserve Entitlements"? How is it different from normal Entitlement?

Chakra by Tera Contributor
  • 470 Views
  • 2 replies
  • 1 helpfuls

Software installation table have duplicates data

Hello All,Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version...

shivani42 by Tera Contributor
  • 556 Views
  • 1 replies
  • 0 helpfuls
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