how to make a workspace readonly for users
Hi Community I need a help in how to make a SAM or HAM workspaces read only for certain role users in servicenow.
Forum Posts
Resolved! Import Software Entitlements with work notes/ comments
Hi SNC, We are using the Software Entitlement import capability in SAM Pro and want to extend the Import Excel sheet (template) with work notes/ comments to get it in the Activity stream. How can we achieve this? Cheers, Serkan
Resolved! Create SW Entitlement - shows up blank - can't progress onto next screen
Hi community... Has anyone experienced this? If yes, how did you fix it? I can't even progress to the next screen...
Perpetual licenses with no start date - Washington Release
I've read a few comments about this in this community. But still don't have the answer I need. When entering perpetual licenses, the start & end dates do not show up on the form. I would have to go to the table view in order to update the start date...
Unlicensed installs no longer showing for Microsoft under License usage.
Hello, I've recently discovered that unlicensed installs are no longer visible for our Microsoft products when viewing the publisher under License usage. The first attachment is the Progress indicators for all of Microsoft, it does not display Unlice...
Software Subscription Records duplication
Hello @all, We have seen some duplicates software subscriptions records are getting created by ServiceNow through the integration. In software subscription table, there few duplicate users who have same subscription for salesforce product. We have co...
SAP SuccessFactor Integration Subflow Error
Hello, I’m having trouble integrating SAP with ServiceNow. I followed the steps described for SAP integration according to ServiceNow’s documentation (https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-man...
SAM Reconciliation function
Hi all,I was wondering if the "start date" or "end date" on the entitlement form impacts reconciliation.By default, "start date" and "end date" are only shown when the license type is "subscription" or "maintenance," but I am planning on changing the...
EOL and EOS report for softwares
Hello Team, We have SAM Pro enabled in our environment and integration with SCCM is also done. Need to understand to get EOL and EOS data populated what information one need to upload in the tool. Currently we can see Installed Software data in cmdb_...
SAM Roles and Responsibilities CIS-SAM exam Question
Where can I find which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data? This was a question in the CIS-SAM exam and is not documented. Possible answers: SAM A...
Knowledge article on Production side when PDF'ing it doesn't bring in pasted in graphics.
Has anyone noticed that if you paste graphics into the Knowledge article's body (we use SnagIt to copy/paste screen shots into our articles) that if you PDF the article those pasted in screen shot's don't appear on the PDF when exported??? We have a ...
SAM Simulator Free Exam Voucher
I have finished my SAM Simulator course today but i didn't received any email regarding free Exam voucher. please let me know is that finished?
Software Entitlements Table {alm_license}
In the Washington DC release, not able to update purchase rights which give the total cost of allocations. Does anyone know how to unlock the purchase rights field so that updates can be made. Consequentially, this will adjust the total of cost for a...
Resolved! Software Install table 'Active Install = FALSE' though there's only one SW Install record per CI
My question is that in looking at my SW Install table, I have 50 install records of a particular software each related to a unique CI record for 'Installed On', yet 7 are Active Install = TRUE and 43 are Active Install = FALSE. How can it be that I h...
Step by Step instructions on how to import bulk user allocations in SAM
Does anyone know if there is a KB article with step by step instructions on how to mass import user/device allocations onto an entitlement in SAM? Also, is anyone familiar with the specific security role that is needed in order to be able to mass imp...
