Concurrent users

[FrederickC]

How does ServiceNow track concurrent licenses? In the entitlement you can only assign the number of users up to the QTY of the licenses. 

[dreinhardt]

Hi @FrederickC,

concurrent licenses are covered by the Engineering publisher packs and requires OpenLM or OpenIT as 3rd party tools to get the data into SAMP. Engineering license management

Best, Dennis

[Russell Towns]

Hi Dennis, I don't think this is what Frederick is after. I think he is referring to adding to the table: alm_entitlement_user. Have you tried changing to unlimited user as a work around?

Russell 

[dreinhardt]

Hi @FrederickC,

or you could try this workaround to over-allocate entitlements - Re: Allowing over allocation of entitlements - ServiceNow Community

Best, Dennis