Resolved! Hardware asset request flow
Hi, When using the OOB flow 'Hardware asset request flow', is the asset that is requested also being subtracted from the stockroom inventory? Best regards,Kenneth
Forum Posts
How to troubleshoot Adobe Cloud Integration for SaaS Subscriptions when there is a Delta?
Good day, We setup the Adobe Direct Integration Profile within the SaaS License management. Subscriptions are properly retrieved and populated but there are gaps. Not all subscriptions we would expect are shown in ServiceNow and I don't know why. The...
Resolved! How are you purchasing and upgrading entitlements?
I feel like this shouldn't be that complicated but who knows.... We have SAM Pro in place and we have procurement. Some companies allow you to upgrade your current licensed software at a discounted rate, in this case we are talking about TechSmith Sn...
How Active Install Field on software installation records will be marked as False if computers CI'S only get discovered through SCCM
Hello Experts, We have Service graph connector SCCM(SG-SCCM) discovery source to discover software installation records on Computer/Laptop CI.I want to know how active install field will get change from True to False in below sc...
Is it possible to track open source licenses in SAM Pro?
I am trying to find how can we track open source licenses using SAM Pro? Is there a Product category for Open Source type licenses? Any help would be appreciated! Thanks
Is there a way to bulk publish items to the Service Catalog?
Good afternoon, Is there a way to publish multiple Vendor Catalog Items to the Service Catalog simultaneously? I am transferring 10k+ hardware models from our old asset tracking system to HAM. I have used import sets to create both the Hardware Model...
Resolved! How to tell which .exe file corresponds to which Software Installation [cmdb_sam_sw_install]?
In Windows devices we are discovering .exe files as installations for an instance with SAM Pro. There are two in the same device that are identical in all the fields (like the discovery model). Is there a way to distinguish them, maybe by the full pa...
Computer CI name needs to be set to Serial Number
When we create an asset with model category of Computer, system automatically creates a Computer CI. This CI has Name value set to the asset's model's name. Can we set it to asset Serial Number instead? Will there be problems if we do it?
Resolved! Grant read only access to Asset Module
Hi I created new ACL for READ Only access but not sure which application menu should be added? Its not working. thank you
Removing Software Entitlements when retiring an asset
HI All, Have a question specifically on the "retiring" of hardware assets in particular. We have the requirement to add a new substate (substate) to the Hardware record (alm_hardware) for the State (install_status) for "Stale" assets. The purpose of ...
Resolved! Update Asset Model - ACL or Script?
Hi folks, We had a technician accidentally create a laptop asset under the wrong hardware model, and now we need to move it to the correct model. Given that there is an OOTB ACL that prevents changing models after asset creation, would I be better o...
Custom License Metrics script
Hi Can anyone share a sample script of Custom license metrics and its effect if changing the rightToDevice = -1 to smoething else, what will happen . I already went through the Servicenow docs sample script. Thanks
Does ServiceNow CMDB support Software End-Of-Life (EOL) fields?
We are using a third party Discovery tool integrated with ServiceNow. The tool provides EOL information for software licenses and I was wondering if anyone new if ServiceNow had EOL fields available? I can't seem to find them searching the CMDB. We d...
Resolved! The system property - glide.asset.create_ci_with_ire
The titled system property enables CIs to be created from assets using the ServiceNow® Configuration Management Database (CMDB) Identification and Reconciliation engine (IRE). This property affects CI classes that have an identification rule on seria...
Resolved! How to avoid virtual servers and computers from creating a hardware asset record
When ServiceNow Discovery creates a CI for virtual computers and servers it also creates a record on the hardware asset table. How do you avoid ServiceNow from creating records for virtual devices on the hardware asset table.
