Description: Inactive computers are being counted in the License Workbench results. As a result, the software license usage appears to be out of compliance. How do we prevent this from happening?Steps to reproduce: 1. Go to the License Workbench and ...
Hello all, We are setting up SAM processes in our organization, and we are currently doing an inventory of our software and entitlements. We are planning to use ServiceNow in the future as a SAM tool. Can someone please provide me the Excel template ...
In the Software Asset Workspace, is it possible to reclaim a set of user subscriptions (only the ones on a filtered 'Removal candidates' list)?The docs for 'classic' says:To reclaim a set of user subscriptions, specify your Search filter criteria an...
Dear community,I'm new to this topic and slowly reading into the SAM topic.I found this slide on SAM architecture. My Question is just:Can somebody explain the difference between the dotted connector/arrows and the solid line?
Hi,I Would like to know what functionality for "active rights" and "allocations available" when new entitlement is created How these are calculated? As I observed that when we created new record active rights are Multiplied by 3 with Purchase rights....
Hi Team, I am trying to understand the deafferents between software lifecycle phase showing in [sam_sw_product_lifecycle_report]. If any documents available from SNOW that would be helpful to understand for further understanding. Thanks,Nagarajan.
We are about to start a project to implement HAM/SAM pro (enterprise). The company has been using FLexera Data Platform to normalize models. Now, we need to unplug Flexera Data Platform which was installed using an update set on ServiceNow for normal...
Hello Team, During a recent review of Adobe licenses compliance, we found some installations of Adobe Connect. The Customer we are working with has not purchased licenses for this product and is not planning to do so. The Content Service normalizes A...
There are 65 different asset records. Do I have to create 65 Maintenance record after first year renewal? And every year after that? Thank you
Hello experts, We are having a requirement to ignore the Windows Server CIs if it hasn't been scanned in last 90 days. If we set up the data refresh rule using CI class manager to change the status to "stale" for any server not scanned in last 90 da...
We are using SAM and the ACC Client to deploy out to our workstations. We have SAM Advanced Metering enabled. Is there a way to 'bump' or trigger manually the computer policy to send the payload to the MID Server? Instead of waiting the 24 hours p...
In the assest table I can see some records were updated by admin/system. Can anyone explain why we can see like this and also the difference between updated by admin/system.
We want to integrate ITSM and SPM. For example, I receive a user ticket and can then turn it into a task under a project. I didn't found the way to transfer a service request to a project task. Thanks.
Hi All! One of the customer have approximately 150 authorized software and they are insisting to build a funtionality to blacklist each and every software outside their authorized softwares. If any software other than authorized ones is installed on ...
I'm sorry, but I want to know what is the difference between IT Asset Management and Asset Management. But I can't find relevant information.Thank you very much if you can help me
