Servicenow Discovery Integration with BMC CMDB
Hello Everyone, We have a use case of ServiceNow Discovery integration with BMC CMDB for sending all the discovered data. Is it possible? Regards, SK
Forum Posts
I need a relationship between cmdb_sam_sw_install (Software installations) and sam_sw_product_lifecycle(software Product lifecycle) table to build Data base view)
I need a relationship between cmdb_sam_sw_install (Software installations) and sam_sw_product_lifecycle(software Product lifecycle) table to build Data base view)
How to configure my stock rule in Hardware Asset Mgt. so that it runs on the basis of Model Category instead of Model?
Hello, I have a requirement that for the stockrule form in Hardware Asset Mgt. I need to replace the model field with the model category and configure the stockrule so that it works according to model category. I am attaching the scheduled job which ...
Resolved! Does Procurement application has separate License?
Hello Experts, I was searching for Subscription Overview in our instance and I could not find the Procurement application is listed in our subscription. But when I am trying to install the Procurement plugin, it is shown as 'Free'. Does this mean, pl...
Resolved! What is the assigned_to field on cmdb_sam_sw_install used for?
Good day, We are introducing SAM Pro and are using Discovery in order to populate the servers and another integration (not SCCM) for clients. What I can see is that the assigned_to field on [cmdb_sam_sw_install] is empty. So, the question arose if th...
Alerts in "Software asset overview" module in "Software Asset Workspace"
I need to define custom alerts/notifications to show in the activity center of "Software asset overview" module in "Software Asset Workspace". Can that be done? If yes, please guide me to the resources that will help me understand the process. Than...
ServiceNow Plugin Activation is getting Failure
I am trying to install "Software Asset Management Professional" plugin with demo data. But it's getting failed every time. Can anyone please help me on this.
SAM Pro Model issues with Normalization
Hi all, Does anyone know how to troubleshoot software model issues? In a perfect world, the models would have been created when entering the entitlement, but we already had over 500 models before implementation of SAMP. When we implemented (2018), we...
Resolved! Software Entitlements - Active rights and allocations available
Hi, Would like to know what does "active rights" and "allocations available" actually mean in software entitlement. I already have the doc definitions available, but not exactly clear with the functionality/calculation. How these are calculated? Wha...
Resolved! Reference qualifier for model_id is returning models with no category
Can anyone explain to me the reason for these two lines which appear in the Script Include ModelAndCategoryFilters? // when creating a CI, we always allow models with no category var refQual = 'cmdb_model_categoryISEMPTY'; Our problem is that we are...
Software Installation vs Software Discovery Model
In the SAM implementation course it mentions the following: "If a Software Installation record matches a record found in the Software Discovery Model table, then the Software Installation table updates the software discovery model record." If the...
Resolved! Service Graph Connector for SCCM - Correlation Id Problem
Hi We deployed the Service Graph Connector for Microsoft SCCM. After completing the setup we executed the Computer Identity scheduled job. However we noticed Correlation id, in the Computer table, was not populating although the resourceid field in t...
Resolved! Adobe Sign per transaction license metric
I encountered a problem dealing with the license for Adobe Sign. SaaS integration is bringing user subscriptions, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transaction...
Resolved! Best Practice for Hardware Models with Multiple Model Numbers
My organization is in the process of trying to get our existing hardware models to be in line with the hardware models we get from SCCM, and I as I have been reviewing through the hardware models we get from SCCM, I've noticed that certain hardware m...
Resolved! Track consumables as assets but keep as consumable
Greetings, Our client has requested a capability that I cannot seem to wrap my head around. We are developing a system that links Requests, purchase orders, transfer orders and assets to a parent project. The relationship for projects to all the li...