Configuring Permissions in ServiceNow for Software tracked via SAM Pro

cflood
Tera Contributor

a week ago

I have several users who have the same job and their job entitles them to things like a work computer, a cell phone, and a software license at a certain permission level. How would we configure this in ServiceNow?

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dreinhardt
Tera Sage

a week ago

Hi @cflood,

for assets you should use the „assigned to“ field for each of the CMDB hardware assets to track the ownership.

 

From a SAM view, you could use the allocation feature on the software entitlement to link a device/user to a approved software and track usage, depending on the software policies etc.

 

Bedt, Dennis

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