Content Service Lookup Portal Zurich Regression

[Anna-Marie Chri]

Is anyone else have issue with the Content Service Lookup portal regression when they upgraded to the Zurich instance. It's terrible and provides no improvement in finding software products in a timely manner. I waste more time trying to find what I need (slow lookup, the worse search results, missing filters, hard to follow, etc.).  

The impact for me and some of my co-workers is a lot of time wasted as well as a productivity hit. I wish they would revert back to the portal as it was in Yokohama.   I hope ServiceNow Management follows this SAM community, sees it made a mistake in trying to revamp the portal lookup and goes back to the old one. 

[Anna-Marie Chri]

Hi Phil,  yes I see what you have in your screenshot and yes we have that plugin and version installed. Lookups were so much easier on the version in Yokohama and prior. Now when you look for something, everything is spread across different tables, not in one spot. Very confusing to follow.  We are a partner of ServiceNow and I'm constantly in the Content Service Lookup  portal when doing implementations for clients. Luckily for now I have demo instances of Yokohama and Washington that I can use to look up info. The views are just more conducive and finding info is so much faster then now.