(CSD) is part of SAM Pro/SAM Enterprise or its chargeable?

[Ashupakasma]

Hello Experts,

I am curious to know if the Client Software Distribution (CSD) is part of SAM Pro/SAM Enterprise or its chargeable. I mean need to spend more money to purchase the CSD plugins(com.snc.orchestration.client_sf_distribution).

Use case is : Customer want to allocate and de-allocate/reclaim the software with  automation(No human interference).

Even they have some homegrown package that works with SCCM to allocate only. We have suggested that CSD is bast for this use case but now customer asking is that free or paid because they not want to spend more money on this.

@Victor Paredes 

[dreinhardt · Accepted solution]

@Ashupakasma,

as mentioned @2345678987 the CSD full-package is not included and needs to be licensed as part of the Integration Hub - Integrated solutions module Integration Hub and Automation Engine Overview (servicenow.com)

But SAM Pro includes the following licensed CSD feature .- "software uninstall functionality only, also called software reclamation" Request Software Asset Management (servicenow.com)

Best, Dennis

[2345678987]

Hi Ashupakasma, 

CSD is a separate module that is not included in SAM Pro. If the customer wants to utilize reconciliation without CSD, they will need to initiate the uninstalls through SCCM or another deployment technology.  If licenses are assigned to a user in SAMPro,  reconiliation will un-assign it from them within SAMPro, but doesn't completely close the loop on removing the software off of the machine. 

[Ashupakasma · Accepted solution]

Thank you so much @2345678987 for your valuable response on my query.

Just for my curiosity I want to know what are the complete features CSD have?

What I know is 

1- It can install the software with automation(May be with help of SG-SCCM) please correct if I am wrong here.

2- It can uninstall the software (With help of SG-SCCM) In case user left Organization

3- It can reclaim the software (In case software in underutilized or not used in a specific period of time)

What are the other feature its contained in complete CSD module.

Thanks in advance!

[dreinhardt · Accepted solution]

@Ashupakasma,

as mentioned @2345678987 the CSD full-package is not included and needs to be licensed as part of the Integration Hub - Integrated solutions module Integration Hub and Automation Engine Overview (servicenow.com)

But SAM Pro includes the following licensed CSD feature .- "software uninstall functionality only, also called software reclamation" Request Software Asset Management (servicenow.com)

Best, Dennis

[2345678987]

Thank you for pointing that out Dennis! Do you have any additional info how the uninstall feature is enabled? This is the first time of hearing of this capability.