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Adobe Saas Connector Oauth Credentials

Hi team, I am trying to configure adobe saas connector for Adobe Cloud using OAuth credentials. While creating new credentials, it is asking for Connection URL (Instance URL) in the format https://<Instance Name>.adobelogin.com.But, my company adobe ...

gvk by Tera Contributor
  • 1448 Views
  • 3 replies
  • 0 helpfuls

Softwares CMDB Architecture

Hi, We are currently migrating to ServiceNow and the person in charge of the CMDB migration designed the Software CMDB in a certain way. I am having doubts if it fllows the best practices or not. The licenses assets have been created this way:- One r...

SélimS by Tera Contributor
  • 423 Views
  • 2 replies
  • 0 helpfuls

Resolved! BMC Control-M Manage License

Hello community! Is there any integration to connect ServiceNow with Control-M to manage/control license?

williampete by Tera Contributor
  • 935 Views
  • 1 replies
  • 0 helpfuls

Entitlement import status stuck in processing

Hi, We uploaded a completed entitlement import template to SAM Pro and the import status has been stuck in "processing" for 48 hours now.  I have not found anything about this happening.  This is occurring in our DEV environment. Any ideas to get thi...

cjpolanco by Tera Contributor
  • 547 Views
  • 2 replies
  • 0 helpfuls

How do you manage "non-specific" versions of SQL Server licenses?

Our Microsoft License Statement had many instances of non-specific versions of SQL Server imported into ServiceNow. The problem we are facing is that the "any Version and/or Edition" SQL Server software model is showing 111 unlicensed installs. Addin...

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ClayB by Tera Contributor
  • 2329 Views
  • 6 replies
  • 5 helpfuls

sam_integrator role is not existing

Hi guys, hope you're doing great.I needed sam_integrator role on our test environment but it's not even existing on the roles.All plugins are installed and updated as well like SaaS License Management etc.Any other recommendations?Thank you!

DerickA by Tera Contributor
  • 398 Views
  • 2 replies
  • 0 helpfuls

Service Graph Connector for Microsoft SCCM

I have the Service Graph running for Microsoft SCCM with a customized query to pull only Computer records through the Computer Identity data source, however i see that the Server Records are also being updated.Does anyone know where should i look to ...

Resolved! Discovery Does Not Remove Software from Install Table

When ServiceNow Discovery no longer finds a piece of software installed on a machine, it does not remove it from the software install table.   KB1445133 indicates this auto-removal should be working but I am having difficulty confirming this function...

lreyes1 by Kilo Guru
  • 1604 Views
  • 4 replies
  • 4 helpfuls

Overlapping Usage View - Software Asset Workspace

 Can anyone share what are the parameters for a Software Product to show up in the dashboard ? So far below are my findings - Displays the Software Product(s) on the dashboard that are “Software Subscription” – true.ANDSoftware Product should have a ...

JWT To Oauth Migration Question

Starting in 2020 and continuing until today, we have been using a JWT credential between ServiceNow and Adobe Cloud. As part of the credential creation, we used OpenSSL to create a public and private key, creating a project in Adobe, uploading the pu...

Valawman by Tera Contributor
  • 594 Views
  • 2 replies
  • 0 helpfuls

Adobe CC Integration

Hey team, Has anyone successfully implemented an integration back to the Adobe console to increase/decrease allocated licenses when employees join or leave an organisation? Is it possible to configure such an integration? I'm thinking that it could b...

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