Is there a reference or location we can use, to see where the categories and classifications come from, for SAM/etc?Example, in Software Asset Workspace, the overlapping usage is based on Application Category. Can we do anything to edit/change/custo...
Can I link an expired contract to a new one? What is ServiceNow's best practice with contract renewals - is it best to delete OR overwrite the expired ones? Thanks,Angeli
Dear experts, I am facing a problem where the reassess button features only seems to appear under Risk Workspace, I want to know how do I make it also available to users without the risk workspace under the Advanced Risk View in the navigation tab t...
Hi, I am new to integration and need assistance with adding a user to Azure groups through service catalogs using Flow Designer. The user is specified as the “requested for” person in the variable. To achieve this, we need to retrieve the “User ID” ...
Is there any document that shows how many custom fields you can add?
I want to create a report with the columns below. Columns are separated by || Application Name || Application Criticality || Application Core || Capabilities || Owner Name || Unit Name || Software Name || Product Name || Cloud/On-Prem First 2 columns...
From the Red Hat Licensing Guide, Counting method for public cloud Virtual instances:Number of virtual instances 20, Divide the number of virtual instances by 2 for the number of subscriptions forRed Hat Enterprise Linux Server.We have RHEL BYOL bein...
Hello Team, I'm unable to find serial number that is in not appearing in CMDB. It is registered in SCCM and in AD. How can we find the issue? why it is not getting discovered?
Hi everyone,I am quite new to SAM and we are checking one of our client's Software Installation table.We noticed that some of the entries in their Software Installation table (cmdb_sam_sw_install), fields like "Publisher" and "Version" are empty howe...
I have created Saas integration profile for Adobe and M365 in dev both were successful and I was able to pull data from both the portals also , and then I moved the update sets to test , but in test I am not able to see the integration profile , do...
I create a removal candidate and check the notify check box. An emails is sent to the user the license or computer is assigned to as expected. The end user is asked to respond Yes (approve) to keep the software, no (reject) to remove the software. ...
Looking for options/ideas on automating the Removal of a Software Subscription in the case where the software is technically a Hybrid Software, but in this case, we're not looking at any of the locally installed components. In essence, trying to get ...
Dear experts, I am facing a problem where I am stuck in how to make certain related list tabs show when a certain field in the risk event form is selected then prompting the specific related list tabs to appear instead of all the tabs that is unrelat...
Hi Team,We are working on Oracle Publisher pack. As per the process we created the entitlements related to oracle DB (enterprise). There are software installation's related to Oracle DB. But after performing the reconciliation the entitlements are no...
Dear experts, I try to create a date/time field called analyze start date and create a new business rule to fetch the date where the state changes to Analyze and before update. The execution script is as below, but it does not work as it won't show a...
