Hey ServiceNow Community,Today's the day! We've released Xanadu and there are exciting updates for the Software Asset Management solution. Take a look at these short (< 8 mins) but impactful demo videos below to find out more: ServiceNow Xanadu - S...
Hello All, I'm implementing SAM Pro for a client to get SaaS licences. I've setup the integration profile for Microsoft 365 with the option of Power BI as well. I got mainly all the subscriptions the clients has to Microsoft products but not the Pow...
Hi,Can anyone please provide the info how the Upcoming TPM Risk is being calculated (populated) in workspace, when the scheduled job "Populate Technology Lifecycle Risks" is executed it populates the risk, but how the risk(High, Moderate, Low) is ass...
Dear Community,With this article, I would like to give back for all the problems that have been resolved for me over the past years.The topic I would like to address is how to set up Content Service Data for HAM Pro and SAM Pro on On-Premise instanc...
Hello, I need to keep track of price changes in entitlements. Currently, when we renew, we create a new contract to which we tie the relevant entitlements and, when the renewal is completed, we update manually start/end date and price in entitlements...
Where can I find ‘SAM Pro Prerequisites Document’ to share with customer as part of initial discussion ?
Hi, I have a Product - DWG TrueView which is Not Licensable however it is showing an non compliant due to unlicensed installs.Steps i have taken to try fix this.Ran reconciliation on publisher againDeleted model and re-createdDiscovery model updateC...
after successful implementation of Github cloud integration in ServiceNowthe user principle name not matching with 'sys_user' table in ServiceNow which results in user's field populating as empty on 'samp_sw_subscription' table in ServiceNow. any sug...
What is the best practice of SAM processing for Software Models and Products under the following scenarios: 1. Publisher "B" purchases the complete software portfolio of Publisher "A" 2. Publisher "B" purchases only a portion (several products) of th...
I would like to inquire about the requirements for demonstrating my compliance status to VMware within the SAM Workspace. Specifically, is there a need for any integration or SaaS license to facilitate this process?Additionally, regarding the new lic...
How to get audit report for business application ?
Hello everyone, Feels a little overwhelmed attempting to understand Software Models/Products. I understand that you need a 'Software Entitlement' that links to the software Model. We also have Software Product that gets linked to the Model. We have ...
Hello everyone,I have encountered an issue with the "sam-generate data for software lifecycle" scheduled job in our ServiceNow instance. I noticed that there are 19 scheduled jobs with the same name still in progress, spanning from two years ago to t...
Hi guys,We are currently implementing with our client the SAP publisher integration for Software asset management, we have been following all the documentation offered by the platform as well as this article KB0813999. We have the latest version of S...
I have software installed in my environment, that is licensable software from PublisherA. However we never purchased licensing for it because is it packaged and installed with software we did purchase from PublisherB. Effectively PublisherB pays Publ...
