Custom Integration with servicenow software asset management

[Venkatesh A K2]

Hi Team,

We have our organization-developed tool which brings the entire CMDB and its relationship data. ( Processes, Mac , Software Installation etc ) 

This supports REST API and we need integrate this with servicenow from the scracth . Pls help to know if we have any OOTB flows which can mitigate this .

OR any steps which we have to start with .

[Maik Skoddow]

Hi @Venkatesh A K2 

you should engage an implementation partner as it sounds like a larger migration project. Therefore, a simple answer is not possible. 

Maik

[Venkatesh A K2]

Thank you for revert, Let me know if we can pull only software-related data like software installation, and software usage data where hardware data is almost there and uploaded manually then do we have any OOTB mechanism for building the relationship and inserting the software data , usuage etc 

Since SAM requires autentic data , Do we need to follow IRE mechnisam with ETL mapping , will it work ? Pls comment .

[p_tishberg]

Hi Venkatesh,

Reading your inquiry shows that you have already begun analyzing the situations that are specific to your needs.

However, as Maik mentions above, the levels of complexity, interrelationships, configurable moving parts across the platform and applications impacted, you deserve to have an implementation partner to assist and help you benefit from their vast client experience and expert SN backgrounds.

Please feel free to reply and I can make a few suggestions and/or set-up a meeting to further discuss these possibilities.

Regards,

Phil