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Handheld devices in the Software Installations table

Hi, My company is now using Intune as a discovery source, which means that the software installations table now includes many handheld devices. We do not want to manage the software on these devices, so can anyone advise how we would prevent the soft...

Moving away from SAM Pro

Good afternoon!My org has initially thought HAM and SAM would be useful. It doesn't seem like a cost benefit analysis was done on ITSM Asset management vs HAM&SAM, and we assumed that there were no asset management capabilities with ITSM. Our asset c...

VernYerem by Tera Expert
  • 2672 Views
  • 4 replies
  • 3 helpfuls

Oracle database options and packs visibility in sampro

Hello all,we have recently enabled SAMPro Plugin and publishers packs.Where can i see the oracle database, packs and option in SAMPro. or what configurations or steps we need to follow to have the above data available in the respective tables

PriyankaAng by Tera Contributor
  • 828 Views
  • 1 replies
  • 1 helpfuls

SaaS Software Products calculation

Dear Community,Who can explain how ServiceNow SAM Pro calculates the Total number of products in the SaaS asset analytics dashboard?Taking in consideration that SAM Pro relies on a Direct Integration Profile for a specific publisher, here in this exa...

Lionel Falk by Tera Contributor
  • 690 Views
  • 2 replies
  • 1 helpfuls

Integrating with Workday - SAM SAAS Profiles

I have installed the following plugins but cannot locate the "Workday Integration Profile" in:Core UI: All > Software Asset > SaaS License > Direct Integration ProfilesSoftware Asset Workspace: License Operations > User Subscriptions > Direct Integra...

surya4541 by Tera Contributor
  • 1108 Views
  • 3 replies
  • 0 helpfuls

Resolved! PO Number for the Expense Line in Software Entitlement

I would like to ask if anyone have the situation below or any suggestion on how to put PO number for the expense line if I don't want to create custom field. When I add a Software with License Type "Perpetual + Maintenance", I add the PO number in En...

Annie7 by Tera Expert
  • 1195 Views
  • 3 replies
  • 3 helpfuls

duplicates and cost resolution

import completed successfully but resulted in import errors. how to resolve duplicate errors if its more than 50 duplicate entries after the microsoft licensing statement import in software asset workspace . 

Identify rights to use software

Hi, have some doubts about the following question, would it be the right answer option (d) Software Entitlement? as the other tables do not exist and Software Installation is discarded. Which of the following is required to identify users and devices...

pastrana by Tera Contributor
  • 942 Views
  • 2 replies
  • 0 helpfuls
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