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How to revert manually normalized discovery models?

Hello, We have a few discovery models that have been manually normalized and would like them reverted back so that they can be picked up by the daily normalization job. It's my understanding that you can't use the "Revert" button method on discovery ...

ClayB by • Tera Contributor
  • 1346 Views
  • 3 replies
  • 1 helpfuls

How to use the Software Product Lifecycle Template?

Can someone explain to me how to use the "Software Product Lifecycle Template"? Is it use to request changes to specific data points for Software Products in the Software Product Lifecycle table? Also, as I understand the Software Product Lifecycle t...

Tom Frasure by • Tera Contributor
  • 512 Views
  • 1 replies
  • 0 helpfuls

issue - CI not created from Asset

Hi everybody,  I need to create a CI on the "cmdb_ci_handheld_computing" table automatically when a Harware Asset is created.To do this, I followed the following steps:- I created a product model- I created a model category with CI Class "cmdb_ci_han...

roberta_s by • Kilo Contributor
  • 1028 Views
  • 2 replies
  • 0 helpfuls

Manual software usage import

Is there a simple way to import software usage totals for creating a manual software compliance position? For example - can I create a spreadsheet with a list of Software products/models and the usage number and import that on a monthly basis into a ...

hugh5 by • Kilo Contributor
  • 1530 Views
  • 5 replies
  • 9 helpfuls

ITSM Simulator - Configure change management form

Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...

OyugiK by • Tera Contributor
  • 407 Views
  • 1 replies
  • 0 helpfuls

Normalization of Discovery Models using machine Learning

Hi,  While exploring pattern normalization rules, i came across Normalization using machine learning. For this we need to enable a plugin and the schedule job will normalize the discovery models. Has anyone used this plugin? If used did you see any p...

SAMPro normalization verification

How to ensure that the normalization feature of SAMPro is working correctly , Which table and fields should we review besides the dashboards . How can normalization results  be included as part of success portal, goals kpi  . 

Last activity date is not receiving for M365 integration

Hi All, Last activity of M365 integration is not receiving for all the  subscription. I have run the 'SAM- collect Microsoft 365 usage' job and it is showing the complete status, but last activity is not receiving in 'samp_sw_subscription' table. cou...

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