Delay automatic retirement of software entitlements (alm_license)

[Troy Riblett]

I am working on a requirement, text of which is below

"Currently, when the end date is reached, an entitlement will move to the retired state... Some software licenses expire 10/1 - the first day of the fiscal year. We pay several days later and the vendor backdates the subscription to 10/1. When 10/1 is reached, ServiceNow will retire the entitlement. We need to add a time period buffer to allow the renewal to be received so that the title stays active.

Buffer requested - 10 calendar days after Entitlement end date. If renewal not received then move to Retire state."

I have found the business rules "Update install status" and "Validate maintenance fields" which seem to be what controls the state field for entitlements and am capable of determining the script changes needed there on my own. However, are there any other business rules that control this, or anything else that needs to be updated in order to not break things with this requirement? 

I am assuming that there must be some scheduled job that runs every day, or a flow or something, otherwise the asset would not retire on the end date (unless someone happened to update it, which would trigger the above business rules).

[SebastianBarnes]

Hi @Troy Riblett, what did you end up doing for this requirement? I am in a similar situation and it looks like most (if not all) posts on this topic have gone unanswered.

Any insight would be very appreciated!

Thanks,

Sebastian