ServiceNow Procurement Purchase Orders gives some flexibility for Hardware Asset Management to create assets before they have actually received them. This can be done via a link that pops up on the Purchase Order or Purchase Order Line Item when you ...
Hi, 1. Can anyone tell the exact process of how Reconciliation works in Software Asset Management Professional. Want to understand how Discovery model is liked to Software model in calculation. 2. I have list of all software models on one side, on o...
We are new users to SAM Pro and wanted to see if people had advice for how we should set up a software model for a product that is in the content library as a single product (PingFederate) and the content library has both of the PPN's that the vendor...
Hi there,I’m part of a team responsible for supporting, installing, maintaining, and managing OT assets—both hardware and software—used in traffic systems, covering backend operations as well as field components (e.g., roadside equipment).We are curr...
How does ServiceNow track concurrent licenses? In the entitlement you can only assign the number of users up to the QTY of the licenses.
Hello! Thanks to all who attended April’s SAM office hour session, we had over 200 attendees! Below is a summary of the live verbal questions discussed during the call, along with written answers. Feel free to ask more questions here in this commu...
We need to export End Of Support and End Of Life date of SoftwareWe checked Software Lifecycle Reports table.We found that: End of life start date End of support start dateHowever, We see that software have current phase is End of Support, Curren...
I have created suit for Microsoft windows , making Microsoft enterprise E5 as parent , after running the reconcilition , I observed that few installation are being shown under microsoft windows on license usage ? It should be shown under M365 E5 but ...
I have got a developer instance - and logged but I only see "Asett Workspace", "CMDB Workspace", "Process Mining Workspace" and "Service Operations Workspace" but cannot Software Asset Management. I tried to follow this https://www.servicenow.com/com...
My organization has a license which is unlimited and the license metric is "Per Tenant" . For ELP, I manually prepare the ELP by taking the consumption from the app owner. On SAM Pro, I created the entitlement with "Resource Consumption" metric and ...
Hi All, Does anyone worked on SaaS integration for Confluence cloud. Whenever I'm trying to get oauth token ,a dialog box appears like " This app requires access to a confluence site which you don't have or dont have the permission to access"But I ha...
Hi GuysJust a quick question does anyone know if you plug-in say Microsoft 365 or Entra SS0 into SAM in a DEV instance will this eat up SAMP license allocations in Subscription Management incurring potential cost if going over allocation - also are S...
Hello SAM community, We have recently implemented SAM and we are getting installed software information from our hardware endpoint (server, Macs and Windows).Our goal is to detect if there is software that is on the devices that we are not whitelist...
Good Morning. I have a customer who is using SAM Pro - and is asking how they handle concurrent licenses. They have 2 licenses to a system - and can provide these licenses to 5000 users. The system restricts the users to only 2 at a time. Is there an...
