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Resolved! Create "Entitlement" for Microsoft Products

We are implementing SAM Pro.Our organization has purchased the following licensing rights.Which of the list below should be registered as Entitlement?When I purchase an E5/E3 license, some of the lists below are included.Can you give me a guide if I ...

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jinhuis by Tera Contributor
  • 823 Views
  • 1 replies
  • 1 helpfuls

Non-standard Entitlement Import Error

Hello @dreinhardt  One of my client instance is showing following error reason as we import the entitlement data. We tested several times and it is successful for other publisher but failing specifically for "Palo Alto Network". Moreover, system is n...

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Duplicate User subscription for Adobe

Hello @dreinhardt  I was hoping if you could help me with this. One of my clients is seeing duplicate subscriptions for "Adobe creative cloud all app". The previously assigned subscription for "Creative cloud All app" have been migrated over to "Crea...

Active scheduled Job is not running

Hi, When we execute this "SAM- Apply latest content change" scheduled job, it is not run.This job is active but still not running. We checked on job results but this job is not visible in this page. Could any one please help on this.

SaaS feature usage is not displaying records.

Hello, We have direct integration profiles setup for Adobe and Microsoft 365. We want to leverage every feature of SAM Pro for cost saving opportunities and the SaaS feature usage is quite appealing in this regard. The problem we are facing is that t...

ClayB by Tera Contributor
  • 1565 Views
  • 6 replies
  • 4 helpfuls

Resolved! CIS Datacenter (Windows Server Datacenter) optimal calculation

Hello! I have entitlements of both CIS Standard and Datacenter.  Both are in Use, perpetual, with a Per Core (with CAL) license metric from Microsoft and the default DMAP already setup. Our normalization is 100% completed, we see several thousands of...

1__ElieB by Tera Contributor
  • 3161 Views
  • 6 replies
  • 3 helpfuls

Asset audit on Consumables

Hi, I have not found an OOB way to do an Asset audit on consumable items. Does anyone has a solution for these scenario's: Do a count of consumables in a certain state of a certain model in my stockroom. In Asset audit terms: Create an Asset audit on...

Ed Laar1 by Kilo Guru
  • 1161 Views
  • 2 replies
  • 1 helpfuls

Software Model to Change Management Linkage

Hi, I have a requirement to raise changes for Software Packages or Software Models which we manage in SAM as there will be rollouts happening for them and we want them to go through change and release management process. I was not able to find any li...

Impacts when build state is deactivated in software entitlement

Are there any impacts on deactivating the state "build" for software entitlement?I realize with SW entitlement you have a draft and have to press "Publish" to make the record active. Is there a particular reason why the state "Build" is required?Are ...

jnt-cnt by Mega Sage
  • 566 Views
  • 1 replies
  • 0 helpfuls

Resolved! Resource Value in SAM application

Hello @SrinivasRamanu1 I am looking to understand the purpose of Resource value in SAMP in relation to custom metrics? I see the value can be added manually in "Unit consumed" field but does this value reconciles to show usage for product related to ...

How to get data about last used date of a software

Hi There In my environment, we are replacing "snow" a software asset management tool with ServiceNow SAM Pro. snow has a capability that is can fetch the last used date of the software. How can we get this done in SAM Pro?1. Can we get this informati...

Amit Sharma7 by Tera Contributor
  • 2889 Views
  • 6 replies
  • 4 helpfuls
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