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Empty user fields in the Software Subscriptions table

I was wondering if anyone is using a workaround for the scenario below? We have a number of records with the user field as (empty) in samp_sw_subscription. This is due to the licenses being held by non-user accounts such as email inboxes for meeting ...

tom_p94 by • Tera Contributor
  • 2452 Views
  • 2 replies
  • 0 helpfuls

Removal Candidates record not getting created

Hi Team,We have low usage details for one IBM Product in cmdb_sam_sw_usage table and based on that we have created Reclamation Rule.But based on reclamation rule conditions, removal candidates record is not created. May I know the reason please?Below...

Resolved! SAM vs SAM Pro

Hi guys, does anyone can explain me what are the main differences between Software Asset Management and Software Asset Management Professional? We have SAM Pro and my organization want to know several informations about softwares and licenses status....

GianluNow by • Mega Expert
  • 15766 Views
  • 7 replies
  • 7 helpfuls

Story End Date

Would like to understand the logic on how the story end date is set up.  When a story is created, the start date by default is the date when the story is created, while i also see that the end data is the same as the start data.  Is this OOTB functio...

Dan163 by • Tera Contributor
  • 1102 Views
  • 2 replies
  • 0 helpfuls

Resolved! Bring the Approval table List view back to ootb

Hi Everyone, I want to revert the Approval table (sysapproval_approver ) list view to its out-of-the-box (OOB) state,so that we maintain consistency Also captured those customer update in update set . 

may13 by • Tera Contributor
  • 990 Views
  • 1 replies
  • 1 helpfuls

Manual Software Subscriptions Import

Hi Experts,   Would like to check with you all on how you have handled below scenario during you SAM Implementation:   1. During software subscription import, is it worth importing Inactive user accounts from 3rd party application into Software Subsc...

shloke04 by • Kilo Patron
  • 1446 Views
  • 1 replies
  • 1 helpfuls

Resolved! com.sn_sam_playbook

I use to be able to install the SAM Playbook com.sn_sam_playbook to a developer instance from the plugin page but now it's gone. Does anyone know how to get this back?

Terry Marcus by • Tera Contributor
  • 1451 Views
  • 1 replies
  • 1 helpfuls

Entitlements for licensable products that are free

Hi all, We are just starting our SAM journey and are relying primarily on ACC-V as the discovery source for the installed software on our servers and end-points.  One of my first observations from the SAM Workspace was that the publisher "ServiceNow"...

Software Model & Discovery Maps

Hello Team,Good Day.Can we align Software Model to Discovery Model without DMAP.If yes how can we get the consumption out of this.Thank You.Regards,Prasad Deshpande

prasaddeshp by • Tera Contributor
  • 1813 Views
  • 3 replies
  • 0 helpfuls

List of loaction

How can I find the list of locations that are not referenced in Asset Location, User Location, or CMDB CI Location from report ?

iAshish by • Tera Contributor
  • 690 Views
  • 1 replies
  • 1 helpfuls
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