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Create New Entitlement widget is blank

We recently installed SAM Playbooks and Guided Setup and SAM Workspace.  When attempting to create entitlements through the Workspace, the 'Create New Entitlement' widget is empty. How do we resolve this?  

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k_whelan by Tera Contributor
  • 506 Views
  • 2 replies
  • 4 helpfuls

Software packages in chinese and russian language

Hi folks,we've have few records in software packages table in chinese and russian language.and those records are not created manually.where can i find the source for these records ?

Community Alums by Community Alums  
  • 201 Views
  • 1 replies
  • 0 helpfuls

Restrict if any field value starting with apart from 7

@Ankur Bawiskar  @Community Alums  @Sohail Khilji @Maik Skoddow , Guys please help meIn a field I will be having series number starting with 7*Example745678697789 if field number starting with 7 series then only record should be created if not it sho...

ARAVINDA11 by Tera Contributor
  • 308 Views
  • 3 replies
  • 1 helpfuls

Software Install condition on SAM for Servers softwares

Hello @peterikeda1  I wanted to use the software install condition for licensing SQL Servers on certain machines. Sometimes, we need to account license for SQL Server Enterprise at ESX host level (as it provides unlimited licensing when licensed at h...

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SCCM Integration

Hello All, we are using service Graph connector to fetch the data from SCCM to ServiceNow. We have some data source and import schedulers which we are using. We noticed that for data source SG-SCCM Software Last Used, we are fetching the metering dat...

Resolved! How to restrict software

Hi, looking for the way to blacklist software to make it a restricted application. Gone into the Software model expecting to see the Blacklisted tick box under the Certified tick box, but it is not there.  I have checked multiple software models and ...

Bugner by Tera Contributor
  • 1694 Views
  • 2 replies
  • 1 helpfuls

Removal Candidate "User Subscription" field

I am unable to make a selection from the required field "user subscription" in the Removal Candidate form.  What table does this to point to and why can't we see anything in our instance? 

KimN by Tera Contributor
  • 422 Views
  • 2 replies
  • 0 helpfuls

Resolved! Microsoft Integration per device subscription reconciliation

We have entitlement for Microsoft Teams Rooms Pro (PPN V9B-00001) which has a Per Device license metric. There is usage coming in for those subscription from the MS Portal via the SN Microsoft Integration but this isnt being reconciled to the entitle...

Karen54 by Mega Guru
  • 747 Views
  • 5 replies
  • 2 helpfuls
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