Duplicate software models

[Shivani]

Hello All,

I have seen my production instance, it has duplicate software models with same publisher, product, version(anything),edition(anything). There is no DMAP attached to it. They were created by the system property whenever the reconciliation run. It check whether there is already a discovery model available in the system with same publisher, product, version, edition and then it attached update that software model by attaching the DMAP.- but there is no discovery model available for those records. hence every time, when reconciliation runs, system creates a new software model. It is creating confusion. how to avoid the creation of software models automatically. Please help!

Thanks,

Shivani

[Shivani]

Hello Mike,

Those are the OOB property. I would not recommend doing any modification on system properties. If we disable those property, it will not create the software models for those installation who does not have matched software avalready available in servicenow. 

When reconciliation runs, the system searches if any software model exists for the software installation. The search for an existing software model is based on attributes such as version, edition, language, platform, and install condition. If all conditions for the attributes in an existing software model match, then a software model is not created hence avoiding the creation of duplicate software models.

If the system properties are enabled and a discovery model match exists, even if the match is generic, a software model will not be created. If the system properties are not enabled, the software model is just matched to a discovery model; no software models are created.

Thanks,

Shivani

[wefw]

Hi Shivani,

Did you find any Solution for this issue? We have enabled these properties, and we can see there are few duplicates that are getting created. How to stop this and why duplicates are getting created?

Thanks

[dreinhardt]

Hey @wefw,

are you able to provide the XML for two of the identical records for some deeper review. And please add the list of the matching Discovery models these, as the discovery models triggering the software model creation

[wefw]

Hi,

I have attached the duplicate software model and discovery model