Empty "Software Model" in "subscription software" table for M365 integration.

[rohanchouhan22]

I have installed these plugin "SAM Pro - com.snc.samp " and "SAM saas licnese- com.sn_sam_saas_int" and creating direct integration profile for M365.

And run the import 365 subscription job; Job is completed successfully but "software model " is empty.

Could you please let us know is it integration problem and also how to resolve this issue.

[Community Alums]

Hello @rohanchouhan22 ,

You go though the each steps provided on the ServiceNow document. Also you can watch below youtube video & verify if you are missing something. Also are you receiving the user subscription data on the subscription table from this integration? 

https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management...

https://www.youtube.com/watch?v=s1C-IG2ILV0

Thanks,

Subham

[dreinhardt]

Hi @rohanchouhan22,

please run a reconciliation for your publisher in scope, this process calculates the correct software model and will update the field.

Best, Dennis