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Discovery Model Rule table

Hello Experts @SrinivasRamanu1 @dreinhardt  I am trying to understand what is the significance of product map and package map referenced in "rule table" in discovery model table. I was reviewing the normalization for Microsoft Project with version an...

sn_acc_vis_content_sam_software_usage_staging table has no data despite ECC payloads coming

Despite Agents being live and connected as well as checks running . The data is not getting persisted in the staging table . Property to stage data for disabling reclamation rule is set to True as well. For some reason the data is not coming to this ...

How to mark contracts that will never be renewed?

Hi Community,My customer has expired contracts (in ast_contract) that he does not want to renew.He wants to differentiate between expired contracts to renew and those that he will not renew anymore.I see sub-states but I'm not sure if there is a corr...

Software models with de-activated discovery maps

Hello team, Can any one help me to understand what this report is and how it can be used?

Not able to put filter in Software asset overview

Not able to put filter for most of the publisher where the data is proper and clean 

Software models with de-activated discovery maps report

Hello team, Can any one help me to understand what this report is and how it can be used?Software models with de-activated discovery maps report

Possible to manually create software installation/usage? - SAM Pro

One part of the organization does not want any discovery methods employed.  In this area of the organization there are more than 100 servers.  Is it possible to collect data, manually populate a dataset, and import it into SAM Pro and have everything...

GHi tela Aditya Singh the situation and I am not open please let me know if

Chh the situation and I will send you the link below to continue watching and watching the situation and I am 

Salesforce CRM integration

Hi,Integration is established between servicenow and salesforce crm. We are getting subscription profiles from salesforce and the data is getting stored in samp_sw_subscription table. There is a 'product' field present on this samp_sw_subscription ta...

How to create a Software Model without a Reference Field from Software Product Table

Hi,We previously had SAMPro Module and had access to "Software Product" table. While adding any new Software Model, we had a reference field from Software Product Table.Now, we do not have SAMPro in our ServiceNow but do have basic SAM Module and whi...

Software contract renewals & entitlement records

If an existing software contract gets renewed, should we update the existing software entitlement for that software, or should we create a new software entitlement?

SAM PRO renewal calendar

Entitlements without contract appear in Calendar  based on End date, for License types:PerpetualSubscriptionEntitlements with contract appear based on end date of Contract, not end date of Entitlement.Contract model: Software License, Subscription, M...