Hi,I wanted to reach out to see if anybody has had similar issues with 'Agent Client Collector' installation on local devices.1st Issue: InstallationDespite being a domain admin, when installing the Agent Client Collector MSI I receive a pop up messa...
New into the role and this community and working out some long running gray areas. So counter intuitive title, because obviously discovery won't work on machines on an air gapped vault/scif. How is this typically handled and measured? My thought is t...
Hello All, The data in our Software Product (samp_sw_product) table appears to be too detailed or fine-grained. For example, we have over 4400 records solely for python. Is there a way to aggregate/consolidate these into few entries? Thank you
Hello Team, I need to implement a new feature in Service Now to identify the software models which is of Restricted use.Software installation optimization and removal (servicenow.com) Please let me know if someone implements this feature. I was think...
Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version both. Whe...
Hello all, I had a query that what all license metric uses Client Access Table for its calculations when reconciliation is run.Request you to please help me understand this.Any quick help is much appreciated. Thankyou,Pranita Bahuguni
Hi everyone, we are starting to use SAM and I'm struggling to get the User Allocation information auto-filled into Software Entitlements. For example, we have a Direct Integration set up with Microsoft 365 and it correctly pulled in our Software Mode...
Hello All, We have some software model for MS SQL server with Developer edition which is free software. We made the filed License under management as false for some of the software models for this specific product SQL server. But still license workbe...
Hey Folks, Can ServiceNow discovery discover the software and show the licensed or not ?
Hi Everyone, I am currently working on a project to implement Software Asset Management for an instance, and we are using the Microsoft Entra ID (previously Azure AD) spoke to connect SSO applications and groups, and bring them into the instance. The...
a. what are the best dashboards out of box for SAM and does activating DEX add any value .b.is there a way to create a dashboard view of all the applications normalized by SAM and also group by on prem location datacenter vs saas applications without...
Hi All, We're currently involved in sales force integration within ServiceNow SAM Pro. However, we've encountered an issue where we come across blank users and software models due to missing publisher, product, version, and edition information. We're...
Hello, we are using SAM Pro and managing SW Models, entitlements and user/device allocations. We have information about cost centers / departments available for each allocated user/device to an entitlement. What I am now looking for is a possibility ...
Good morning, we are in the setup of SAM and during playing with it, I found a "strange" thing. I have loaded into our Test System DEMO Data for SAM. I have 37 Software Models from Microsoft. When I now change something on the company, the name field...
There are 370 Software Installation records with displayName: "*snagit"There are 72 of the 370 records with a value of "04/23/2023" in the field: "Last used"NOTE: 58 of the Software Installations have Active install="true"NOTE: All of the Discovery M...
