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Servicenow OAuth integration2.0 with Jira

Hi Community,while I'm trying get OAuth tokens from ServiceNow credential  Atlassian Jira it is showing following error..Can someone pls help me whether this needs to be checked from ServiceNow end or Atlassian Jira.   

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Community Alums by Community Alums  
  • 431 Views
  • 1 replies
  • 0 helpfuls

Disabling "License Under Management" on the Software Model.

Is there a way to disable this field to where it requires manual selection to activate when a new software model is created? Additionally, is there a way to mass turn off this field on already existing software models instead of having to go into eac...

ClayB by Tera Contributor
  • 1426 Views
  • 2 replies
  • 0 helpfuls

Update existing Software Entitlements using template

Hello, Would like to please find information on bulk updating 'in use' software entitlements.The samp_entitlement_import template states in the instructions that: "Note, if you want to update existing records, use the Update Template instead." Where ...

MarRey by Tera Contributor
  • 1400 Views
  • 2 replies
  • 2 helpfuls

Servicenow OAuth integration with Jira

When I'm trying to create connection for Jira OAuth2.0 integration..How can I get the cloud ID value that needs to be added in connection URL. 

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Community Alums by Community Alums  
  • 834 Views
  • 1 replies
  • 1 helpfuls

Resolved! Entitlements for support - best practice

We have some vendors from which we purchase only support. These entitlements have no metric (it's just support for 1 year, for example). As for now, if the support is tied to a perpetual license we create an entitlement with License Type: Perpetual +...

G4P3 by Tera Contributor
  • 1776 Views
  • 1 replies
  • 1 helpfuls

ITSM vs SAM

Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot! 

veajenno by Tera Contributor
  • 730 Views
  • 2 replies
  • 1 helpfuls

End of Life on Workspace

EOL Products graph is not getting updated whereas my Software Product Lifecycle table is getting populated. Also, why my potential savings table is also empty.  

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ITSM as SAM

Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot! 

Potential savings values set at 0.00

Hello,  Our team has been trying to get a handle on Reclamation/Potential & Actual savings. I understand the concept of every license that can be reclaimed and if marked for reclamation should have a dollar amount. However, every software that I seen...

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