Hi all, I have no developer documentation to refer to; I'm trying to find out what is changing the value of the "install_status" field on the alm_hardware table. I have dug through a lot - but any help in narrowing down my search would be greatly app...
Hi All,I have a few thousand windows servers reconciled against a suite license. The reconciliation result shows a few hundred windows servers under "remove allocations". When I opened the "remediation action" record, it shows a few hundred under fie...
I am trying to track Oracle Java Named user licenses and I am not getting any results. The per processor metric appears to be working but I am not getting any results for named user plus. How is this calculated?
Hi All, could you please figure out how to add the request number from the " My _Approvals" widget?see below screenshot RITM number only comes up
Hello All! I have a question for licensing clusters in SAMPro. My company does not use ServiceNow Discovery to pick up servers in the environment and utilizes a different discovery tool. What needs to be enabled in the CMDB to do so? The relationship...
Has anyone noticed that All Publishers Reconciliation takes a lot longer to complete since upgrading to Vancouver. It eventually completes successfully but takes 3 times longer and has double the number of steps according to the Reconciliation Result...
Can anyone share a sample script of Custom license metrics to calculate the Oracle Golden Gate (Per Processor) License?We installed the Oracle publisher packs but Oracle Golden Gate license is not working.So I'm trying to use the Custom License Metri...
Hi Everyone, We are trying to exclude the non-ServiceNow Discovery Source Hardware devices. We want to reduce the ITAM license count.
Hello, Does anyone know why I don't receive emails with the report? I tried different 'run' options but never received anything.
Hello experts,One of our customers has SCCM bringing in end points in to ServiceNow. They use SAM pro, currently they're consuming more than what they have subscribed for. They use SCCM, SN discovery is not in place. Customer does not want to pay for...
Hello All, Want to design SAM Pro dashboard can anyone guide or provide helpful documents to start implementing the dashboard.
This is new behaviour. When trying to add a contract to the software entitlement, non-admin users are blocked from adding/amending contract in the contract tab. I have checked ACL/UI Policies and all seems in order. What is stopping them and how ca...
We have no ServiceNow admins available but I continue to sharpen the query and update skills.Is there any way to script a job to update the Planned end date for sub-tasks under top-level a project?
Hi All, I have duplicate models in CMDB Model Table .So CIs are mapped with incorrect models .To fix this ,I want to update correct model for CIs. I have exported data with details like Incorrect model sys ID and respective correct model sys ID.Need...
Hi all,I am new to asset management area, and wondering how I can integrate barcode in asset management.I was hoping if anyone can provide some links or docs on using barcode in ITAM.Kind Regards
