read-only fields
hello, how can I check what actually sets the fields to read-only on a form?I checked the client scripts for the table and did not find anything that would set it to readonly.
Forum Posts
make field mandatory before changing field values
Hello, What do I need to implement so that when the approver clicks "REJECT" the "reject reason" field becomes mandatory to fill in ? Once this field is not empty status is changed to "rejected"
CI's naming convention
What is the best practice for CI Naming convention. For computers what ci naming convention should be followed, for mobile devices what naming convention should be followed. For printers ,for all hardware assets what is standard CI naming convention ...
Resolved! How to change the display name of CI & to be same as Asset
Hi Team, We have a requirement in CI table. Currently when an asset record is created in the alm_hardware table it creates a CI having the name of the model given to the asset record. We would like the CI name to be changed to Display name of Asset (...
Enabling "SaaS License Management" on developer instance
Hello, I was able to request Software Asset Management from the developer portal home without issue. However, I am testing an integration with a SaaS and would like to enable "SaaS License Management" which is not listed in the same spot where I was ...
Resolved! ASN format query
Hi All, I am new to HAM and having basic query on ASN. I understood ASN expected format is xls in servicenow to import ASN data(correct me if i miss other options).But in general ASNs can be any format and mostly in PDF from ERP or other systems, so ...
How suite license works in sam pro
Hi All, I want to understand how suite components licenses will be consumed in ServiceNow. I have Adobe Creative Cloud All apps and there are plenty of products as child components in this but only few were installed on end users machines and main...
Tables in software asset management
Hi All, We have implemented in SAM Pro. Can anyone provide me the list of all tables available under this application and how these can be used to provide useful reports to the leadership team. One example: "Is there a table which provides the list o...
Resolved! How to change read only field as empty
Hi Community, Can anyone please say how to update a read only field as 'empty'. Thanks,Spandana.
Resolved! After submitting a request, the created record has all the variables 'read-only'
Hello, I am trying to prevent users from editing their records after they were submitted. Here is a preview of the record:All the fields should be read-only: Here is the client script I have created but it does not work as expected:
Who has to verify the successful activation of plugins by ServiceNow support
Dear community, can somone please clarify which of the following options is correct? I cannot find any existing role called sys_admin, in my opinion it would be the role admin which is not there. By default, which user role must verify the successful...
Resolved! UI Action
Hello, I am trying to configure UI action so that when "reject" button is clicked the status (u_reject_reason field) changes from "Requested" to "Rejected" however I am not able to save this change. when i go back to see the record details it s ba...
Role required to modify existing record in
Hello, what role is required in order to be able to edit customer_account table?
change field values
Hello, I was wondering if this is correct to use a business rule to change the field value of records if a record from another table changes to "approved" So the "Expense App" record (contains data like requestor, status, year, month) can be approv...
Delay in recrd creation
Hello, Does anyone know why it takes such a long time to create a record on a table from Catalog Item?I have to wait approx. 15 min to see the record. How can I check what is causing this delay? Thanks!
