entitlement data display name becomes empty

[suresh kaliappa]

Hi all,

I was asked to load custom entitlement data into servicenow software entitlement (alm_license)table. But display name is missing after 3 business days after loading. so while checking the updated by field shows system. 

Can someone please suggest what might be the issue or a best way to load custom entitlement data without having impact after loading?

Steps used to load entitlement

content service is not enabled in our instance. so the data like products , software model was not available in our instance

hence we imported publishers in core_company table. 

Later we loaded custom software products in samp_custom_sw_product table

Once after importing publishers and custom software products, We created fix script to create software models. 

After successful creation of software models we loaded entitlement data using import set facility via excel sheet. in the excel sheet itself based on the product and publisher we created a new column to map display name and concatenated both product and publisher. 

So please suggest what might be the issue to remove display name in software entitlement record. otherwise the best practises to load custom entitlement data into servicenow without having any impact. 

[dreinhardt]

Hi @suresh kaliappa ,

display name is auto populated by the table and a BR based on “Asset Tag” + “Software model name” - looks like your  populated name has a conflict with the automation or the linked software model isn’t correct referencing to the SAMP model table?

could you please create one entitlement manually and select a software model to verify the OOTB functionality is working as expected.

Please take a look into the SAM Pro build in entitlement uploader, which has a lot of benefits and will help to auto create models based on PPN etc. 

Content Service isn’t the same as the Content library update. The service is to participate and share manually or unknown content with the team to increase the quality. Content library updates are enabled bz default and free for any SAM Pro customers. I also highly recommend to check the CDS jobs and use available content for products, publishers, PPN etc.

Best, Dennis