Facing an Issue on Mapping the Oracle Entitlements in sampro workspace

[snow57]

Hi Team,

We are working on Oracle Publisher pack. As per the process we created the entitlements related to oracle DB (enterprise). There are software installation's related to Oracle DB. But after performing the reconciliation the entitlements are not displaying in the sampro workspace. Did anyone faced this issue . If yes , please help me on how to acheive this DB server and their compliance.

Thanks,

snow

[dreinhardt]

Hi @snow57,

did you publish the entitlements? By default the entitlement state is "Build" and is not included into the reconcile. For each entitlement the corresponding software model should appear in the workspace and the tab "entitlements" should show all linked entitlements.

Best, Dennis

[snow57]

Hi ,

yes the entitlements are published before reconciliation process . 

[dreinhardt]

Hi @snow57,

did you review and normalize all related discovery models? Could you please share more details about the Workspace results - how are the software models linked to the entitlements shown in the workspace. 

Best, Dennis